Forum Discussion

pw6's avatar
pw6
Reel Rookie
11 months ago
Solved

App Order keeps changing even though it is set to Manual

The App Order keeps changing even though it is set to Manual. I have seen the pop-up question that asks if you want the system to change it automatically, and I select No I want to change it manually...
  • RokuJohnB's avatar
    RokuJohnB
    10 months ago

    Hi Community users,

    Thank you for keeping us informed!

    We apologize for any inconvenience this issue has caused. Our dedicated Roku team is actively working on resolving it and we anticipate a fix in the coming weeks.

    For better visibility and reference, we'll mark this post as solved.

    We appreciate your patience and understanding.


    Kind regards,
    John

SevenRedP's avatar
SevenRedP
Channel Surfer
11 months ago

When I went into my Roku last night, I got a message that said Roku had decided to change the order of my channels. ( Why? Because they could, I guess.) For example, Pluto, DirectTV, and Peacock were right next to each other at the bottom. Now they're scattered. And Prime was at the very front. Not anymore. I have having to scroll through my entire list to find anything. I read a post saying they do that for advertising purposes. That makes no sense.

They also said I could go into Settings and switch it back.

How? All I can see is how to manually move my channels around. I want it to go back to the way it was. And don't tell me I have to reset my unit. And I don't want to have to try and remember where my channels were so I can put them back.

JonAshley's avatar
JonAshley
Newbie
11 months ago

As others have reported, Roku is rearranging Apps order seemingly randomly. Go to sleep with Max in top row center, wake up with it in 4th row right.

CBSNEWS crept up to 2nd row from wherever it was buried. Etc.

No solution or suggested cause found here in forums, but I’m getting tired of having to manually rearrange back to my preferred order.

No, no one else is rearranging them…

PITA