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Tinbasher77
Level 7

Alexa will play nothing from Prime Video

Not sure if this is a Roku problem or an Amazon problem but I figured I'd start here.  Trying to use the voice commands with Alexa and Roku, it plays Netflix with no problem, I can launch Prime Video but once I ask her to play anything she just tells me she had trouble communicating with Prime Video or Roku depending on the phrasing.  Has anyone run into the same issue, or should I be posting on Amazon's forums?

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2 REPLIES 2
RokuDanny-R
Roku Employee
Roku Employee

Re: Alexa will play nothing from Prime Video

@Tinbasher77

Thanks for the inquiry.

For more information about using Alexa with your Roku device, visit our Support page here: Control your Roku with Amazon Alexa

If you need further assistance, you may need to contact Amazon for further assistance.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Tinbasher77
Level 7

Re: Alexa will play nothing from Prime Video

Thanks Danny,

I have looked over the support page you suggested and everything is in order, at this point I'm pretty sure it's a problem with the Alexa skill itself.  I will head over to Amazon and post the question in their forum.

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