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tmpl4r
Level 7

Alexa doesn't working properly on Roku Express 3930

Hi Guys,

If someone could help me I would be thankful.

I have a Roku Express 3930 Player and a few days ago I set up my Alexa and installed the Roku's Skill.

In general, the connection with the Roku is working properly but the voice commands aren't. If I try something like "Alexa, search for Supernatural on Roku", the Alexa is searching "play supernatural" on the search box and is not finding anything because of this "play" word. This is happening with anything that I search, the app is always putting "play" before the sentence I want to search.

Despite these errors, commands like "Launch Netflix/Launch Prime video/Go home" are working.

I don't know what I need to do to search correctly or even play some movie.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Alexa doesn't working properly on Roku Express 3930

@tmpl4r

Thanks for the post.

For more information about using Alexa with your Roku device, visit our Support page here: Control your Roku with Amazon Alexa

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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