Features, settings & updates

[Mand366]

I use airplay screen mirroring almost every day.  Yesterday when I tried it software version 14.1.4 build 7709 was automatically being installed.  I waited for it to finish and then tried screen mirroring from my ipad.  It looks like it is connecting and then bounces back to the airplay screen.  Audio works just fine.  I have tried all of the trouble shooting tips I have found and nothing seems to work.  Is there a way to fall back to a previous build?

[AM007drum]

I own two Roku Premiere’s. Both need to be rebooted before Airplay will work to mirror my devices (iPhone and iPad). The Roku’s are 5 years old. I am thinking I may need to upgrade to new Roku models. Has anyone else had this issue. 

thanks

[RokuEmmanuel-D]

Hi, @AM007drum.

We're glad to see you here in the Roku Community!

We know how frustrating it can be to encounter issues when trying to use the Airplay feature on your Roku, and we completely understand that. No worries, we're here to help you sort this out. 

To help us assist you with your concern effectively, could you tell us more about it?

• When did you start noticing this issue? 
• What Roku device is affected?
• Have you received any recent updates before this happened? If so, can you provide the latest software version of your Roku? (It can be found in Settings > System > About.)
• Can you provide a short video of the exact behavior of the Roku device?

We are eager to get you back up and running. Please get back to us. 

Best,
Emman

[AM007drum]

Hello Emman:

Model:

3920 Roku Premiere

Software version:  14.1

We noticed this happening about 3 months ago. To get it to connect as I say I have to reboot Roku. I am living with this but very frustrating. Sorry I didn’t provide a video but hope you can help. 

[RokuEmmanuel-D]

Hey there!

Thanks for the update!

Have you tried resetting your network connection to see if it improves what you're experiencing?

Here's how: 

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

Let me know if this helps!

Best,
The Roku Community Team

[RokuEmmanuel-D]

Thanks for sharing this here in the Roku Community, @Mand366!

We appreciate you reaching out to us about the issue you have with screen mirroring after an update, and we're here to dig deeper into your concern. 

Could you please provide your device details?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

We are looking forward to your response.

Best,
The Roku Community Team

[Olduser1220]

Having the same issue

Software version. 14.1

Model. 4230X -Roku 3

serial. 4E653M071540

[Mand366]

Model:  423X-Roku 3

Serial Number:  632643096696

Software Version:  14.1

[Mand366]

Oops.  Missed a zero!

Model:  4230X-Roku 3

[Mand366]

Tracker issue ID 96-057-057