Features, settings & updates

[RokuEmmanuel-D]

Thanks for the update, @Kevin2815!

We're glad this has finally worked for you, and we appreciate you sharing it with us!

If you observe that the issue continues to persist, please let us know so we can investigate further. 

Thanks for being part of the Roku Community.

Happy Streaming!💜

Best,
The Roku Community Team

[RokuEmmanuel-D]

Hey there, @bradytech.

Thanks for the follow-up. We understand that it is affecting more devices on your end. No worries; we'll cascade this over to the team. 

We appreciate your effort to get this reported. The team is actively working on this so we can get you back up and running soon. Please stay tuned!

If you need more help with anything, please don't hesitate to reach out. 

Best,
The Roku Community Team

[GMGruman]

I’m having this same issue on two Roku 2 players, from my iPhone 12 (iOS 18.3), iPad 8G (iPadOS 18.3), and early 2014 MacBook Air (High Sierra 11.7.10). The reboot suggestions do not help.

Looking at other threads, it seems to be related to the recent Roku 14.1 OS update. OS updates periodically seem to break AirPlay (posts indicate this happened with Roku OS 13, and web searches indicate similar issues in the past, fixed only with a new update. Seems to be a recurring issue.

AirPlay worked in summer 2024, when I last showed photos to the TVs. I don’t know when AirPlay broke on the Roku 2s; I’m guessing it was OS 14 but can’t say for sure.

So, what are the plans for an update fix?

[RokuEmmanuel-D]

Hey, @GMGruman.

Happy to see you here in the Roku Community!

Thanks for flagging this issue directly to us. We totally get that you're having difficulties using the airplay on your Roku, and we'd like to help. 

To help us investigate further, please provide the following requested details below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Please keep us posted!

Best,
The Roku Community Team

[ATKauff21]

Model 3820R2

serial X025004AV70C

device id S0J733CAV70C

[ATKauff21]

ID 0C-056-337

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @ATKauff21!

We really appreciate your effort to provide these details. We'd be more than glad to pass this along to the team for further investigation. 

Please stay tuned for more updates! We'll keep you posted.

Best,
The Roku Community Team

[gojekno2]

I was using it earlier today just fine, took a break then came back and now it won’t work. The connection buffers for a moment on my phone, the TV flashes the airplay logo then closes out. Even when I go into settings>apple airplay and homekit, then click on it to open the airplay app it also closes out immediately. I can use airplay on other devices fine.

[RokuEmmanuel-D]

Hey there, @gojekno2.

Great to see you here in the Roku Community!

Thanks for informing us about the issue you're having with Airplay. We'd like to dig deeper into this so we can get you back up and running. 

Let's have your device details!

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• iPhone Model and iOS version.

Looking forward to your prompt response!

Best,
The Roku Community Team

[Veftx]

Hey, guys. Made this account just because I had the same issue and found a solution that worked for me. The only two steps that I did (but I feel the latter is probably what made the difference, inferring from the other messages here), is I:

Reset my TV from the settings menu and;
Reset my Network Settings on my iOS device.

After that, voilà! Hope this helps someone else out!