Blueberry
4 years agoReel Rookie
4k stick with Samsung smart tv reset always required
I have 4k stick trying to get to work with a 2016 Samsung smart tv. I have no issues activating account after setup. Channels load and so does app store. I turn tv off then awhile later I turn on again. All I get is the dancing Roku name and the remote will note respond. Just sits. I have to use reset button to start all over. Chat expert told me to change setting for power saver so I disabled that. Went through activation again. This time it worked twice - tv on for hour, off for hour and it came back on both times. Third time I am right back to the same problem again. What do I try next or do I return device? I installed same product on 2 other non smart tvs and those work correctly. Thanks!