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Blueberry's avatar
Blueberry
Reel Rookie
4 years ago

4k stick with Samsung smart tv reset always required

I have 4k stick trying to get to work with a 2016 Samsung smart tv. I have no issues activating account after setup.  Channels load and so does app store.  I turn tv off then awhile later I turn on again.  All I get is the dancing Roku name and the remote will note respond.  Just sits. I have to use reset button to start all over.  Chat expert told me to change setting for power saver so I disabled that.  Went through activation again.  This time it worked twice - tv on for hour, off for hour and it came back on both times.  Third time I am right back to the same problem again.  What do I try next or do I return device?  I installed same product on 2 other non smart tvs and those work correctly.  Thanks!

8 Replies

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  • renojim's avatar
    renojim
    Community Streaming Expert

    Are you using the supplied power adapter or the TV's USB port?  If the latter, try the supplied power adapter.

    • Blueberry's avatar
      Blueberry
      Reel Rookie

      yes I am.  Have it hooked up exactly like the other TV's

      • renojim's avatar
        renojim
        Community Streaming Expert

        Hmm... if you're turning on the TV and seeing the start up animation then the Roku is resetting for some reason when you turn on the TV.  If you're using the supplied power adapter and just leaving it plugged in all the time that shouldn't happen.  Does the TV have multiple HDMI inputs that you can try?  You mentioned "same product" on other TVs.  Does that mean you have multiple Roku devices of the same model?  Have you tried swapping them around?