Features, settings & updates

[Gael]

I installed my newest roku 4 days ago (express 4k). It doesn't respond to the remote several times a day. I tried the Google remote and it doesn't respond to it either

[Gael]

Ps

At this time it hasn't responded for over an hour. Sure would love to pause for a couple minutes. 

[RokuKariza-D]

Hi @Gael

Thanks for reaching out here in the Community!

For starters, we would recommend trying out the troubleshooting steps available in this Support link: How to resolve issues with your Roku® simple remote or Roku voice remote.

You can also try using our Roku mobile app as a remote and see if that will resolve the issue you're experiencing. You can learn more about it by clicking here.

Please keep us posted.

All the best,
Kariza