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pedritonaz
Newbie
‎01-13-2022 05:12 AM

2 devices, 2 different locations with the same email address

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I recently helped my cousin setup her Roku device in her home. Because she is a techno-phobe, I used my email to setup her account and get the activation code (she rarely uses her email). Didn't realize it at the time, she now has my home screen. How do I change her Roku device to be associated with her email address? 

 

Peter

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renojim
Community Streaming Expert
‎01-13-2022 10:46 AM

Re: 2 devices, 2 different locations with the same email address

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You have to create a Roku account using her email address, factory reset her Roku device, and then link it to the new account.

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renojim
Community Streaming Expert
‎01-13-2022 10:46 AM

Re: 2 devices, 2 different locations with the same email address

Jump to solution

You have to create a Roku account using her email address, factory reset her Roku device, and then link it to the new account.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Reply
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