Features, settings & updates

[baltobee]

Mpow flame2 earphones ordered from amazon 2021

Model: 4850X - Ultra
Serial number: X02800UW68JV (SOVS348W68JV)
Software version: 14.0.4 - build 12222-G6
GC version: 12.9.26
Timestamp 2025-01-18T19:09:03Z

Issue ID: JV-025-629

[RokuEmmanuel-D]

Thanks for the update, @baltobee!

We really appreciate your effort in this. Rest assured that we'll forward this over to the team for further review and investigation. 

We'll keep you posted on any progress. Thank you for your understanding and cooperation in the meantime. 

Let us know if you need help with anything else. 

Best,
The Roku Community Team

[Donyafs]

Headphones JBL Bluetooth earbud Tune 230NC

Model 4850X – ultra

serial X028009 GPWFP

Device S0VS348GPWFP

Software 14.0

issue tracker ID FP – 025–672

my television will only work in IR. I cannot use CEC. Bluetooth volume does not change using volume button buttons on remote control

[RokuEmmanuel-D]

Thanks for the information, @Donyafs!

Your efforts were appreciated. We're grateful for your cooperation, and we'll ensure that this is passed on to the team. 

Thanks for your understanding as we work to resolve the issue.

Best,
The Roku Community Team

[skottey]

I ended up buying new headphones since I had $40 in Best Buy rewards. The brand is Soundcore. These are headphones, not ear buds and they work in that the Roku is allowing me to control the volume. Please note that I tried three different brands of ear buds that I always used in the past including Jlab and these headphones are still not working. I would hardly call this a fix, as it requires a person to buy new equipment, but the issue is resolved for me using this workaround. Roku- you can't really expect people to go buy new equipment to get it to work and need to revert whatever you changed back to the old way so all types of headphones and ear buds work. It's been three months now since you broke it. 

[RokuEmmanuel-D]

Thanks for keeping us posted, @skottey!

We're grateful that you shared this workaround with us. We understand that this may not be convenient for you, but, rest assured the team is now working on a fix. 

No worries; we'll still keep you posted on any progress on this issue. Your effort is much appreciated, and we thank you for your continued patience. 

Please let us know if you need more help. 

Best,
The Roku Community Team

[parker-g]

This answer is not a solution so why is it marked as such? Throughout multiple threads, folks have provided you with the details of their Roku devices, and this happens with any bluetooth device that is paired, but multiple device details have been provided there as well. This feels like stalling instead of actually fixing the issue caused by a Roku update.

[RokuEmmanuel-D]

Hi, @parker-g. Thanks for chiming in!

We understand your frustration about this. Please note that this issue is still under investigation and the fix will be coming soon. 

Don't worry; we'll unmark the post as solved once a resolution has been provided by the team. Thanks for your continued patience and support. 

Best,
The Roku Community Team