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chitchatjf's avatar
chitchatjf
Newbie
6 months ago

rebooting problem on75 inch Roku TV

For the past few months I have been unable tol oad a connected device or stream a program on any app in my 75" roku set

I thought it was internet access that is not the case. My 46" roku bedroom tv still works

 

I tried unplugging it and replugging  in still no Tried resetting the connection still no

 

A reboot by going Settings>System>power does the trick but I seem to have to do it every week or so

 

 

 

1 Reply

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    6 months ago

    Welcome to the Roku community, chitchatjf!

    Thank you for bringing the issue with your Roku TV rebooting to our attention. We sincerely appreciate your efforts in troubleshooting the matter and would like the opportunity to investigate it further to provide you with the best possible assistance.

    Please provide the following to further assist you:

    • Could you please share the model of your Roku TV?  
    • Provide the serial number of your TV.
    • Are you encountering this issue while streaming on a specific channel?  
    • Lastly, what is the current OS version of your Roku TV? 

    With this information, we will be able to provide you with further assistance.

    Thank you for your cooperation!

    Best,
    The Roku Community Team