Discussions

[RokuJohnB]

Hi @etgarza1610,

Greetings from the Roku Community!

We understand that you are experiencing an issue with the audio of your Roku TV, and we are here to assist you. This problem may be caused by defective hardware or incorrect audio settings. Please follow the troubleshooting steps below to determine if they make any difference.

1. Go to Home, then Settings, then System, and select System Restart.
2. Press the Star button on your remote while playing any content on Roku.
3. Select Sound settings.
4. Use the plus-shaped directional pad in the center of your Roku remote to switch the Volume mode to the desired setting.

  Leveling: This feature enables consistent volume across different types of entertainment, so you do not have to change the volume every time you switch channels or a commercial comes on.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Best regards,
The Roku Community Team

[etgarza1610]

I have tried that.

[RokuJohnB]

Hi @etgarza1610,

Thanks for keeping us posted!

We appreciate the troubleshooting steps you have taken so far and would like to gather more information about this problem you had.

Can you please provide the following information below?

• Do you have any other device/s connected to your TV? (e.g. speakers and another sound system)
• What troubleshooting steps have you taken so far?
• When did the issue start?

We look forward to hearing from you soon.

Thanks,
The Roku Community Team

[etgarza1610]

The issue started about 1-2 weeks ago. There isn't anything connected to TV, the troubleshooting steps I have done are shared in my post. I saw these steps when I was trying to research the issue. 

[RokuJohnB]

Thanks for the follow-up, @etgarza1610!

If you have a Select, Plus, or Pro Series TV made by Roku, you can contact Roku support directly or find product-specific information online.

For a Roku TV made by any other manufacturer, use the links below to find setup and troubleshooting help and support contact information.

• Element - Element Roku TV support
• Hisense - Hisense Roku TV support
• Insignia - Insignia Roku TV support
• JVC - JVC Roku TV support
• LG - LG Roku TV support
• onn. - onn Roku TV support
• Philips - Philips Roku TV support
• RCA - RCA Roku TV support
• Sharp - Sharp Roku TV support
• TCL - TCL Roku TV support
• Westinghouse - Westinghouse Roku TV support

When contacting the TV manufacturer, you may need your TV model number. If you cannot find this information on the back panel of your Roku TV, use your Roku TV remote and go to Settings > System > About.

We hope this helps!

Kind regards,
The Roku Community Team