I have a TCL/ROKU 55” series 5 TV, just barely a year old, and after the last ROKU update to version 11.5-build 4235-88, it has not worked correctly and is becoming almost unusable. I know from research that it is a problem with many users. When we select a streaming app, it tries to open, then goes right back to the app library screen. It is different apps each time, with some working, and others not, sometimes if you wait an hour with the TV turned off, the app will open. But most the time the TV needs a factory reset, with all the re-installs that go with the process, and everything will work for no more than 24 hours before it has issues again. It is not the internet, as it is direct ethernet connection, with fast download streams, it is a different app every time, it is the update, being that everything has worked great for a year prior! Something needs done immediately to resolve this issue, being we can not watch all the services that we are paying for.
I also have a ROKU tv(Sharp) that after the last software update, will not play any app/channel content,
we tried all the troubleshooting steps, the internet is fine, the tv is working, and the apps work on other devices. I contacted the ROKU customer support chat center and after an hour plus of having me do all of the steps I had already done, plus a factory reset the issue was not resolved. They actually told me to contact them again in 24 hours to see if they had come up with any solutions! Meanwhile, I have a living room television I can't watch anything on! If anybody knows how to fix this problem, I would appreciate it if you would share this information.
I have the same issue with the 11.5.0 build 4312 update. I have a series 5 qled Roku TCL television. After the update apps will stop responding and crash to the home page. I have to constantly restart my television. ROKU please fix this issue ASAP.
At this time, we would recommend trying to reboot your Roku device and seeing if the issue is continuing to occur. You can reboot your Roku device through Settings > System > System restart or by unplugging your Roku device and plugging it back in.
Please keep us posted what you find out and we will be able to investigate the issue you are experiencing further.