Discussions

[Gamertag3110]

I've tried all of the troubleshooting tips found here. My wireless speakers won't pair, only one will play the pairing message, but both are connected to power and are working. I've tried on three different Roku TV's now, none of them will pair with the speakers.

Please don't give me troubleshooting tips, I have been through all of those. How can I get this fixed?

[MGS777]

My Roku wireless speakers were working fine until a few days ago.  Noticed the left stopped working and tried to reset and reconnect both.  Now neither will pair with the Roku TV.

[RokuJohnB]

Welcome to the Roku Community, @MGS777!

Thanks for letting us know about the issue you’re experiencing with your Roku wireless speakers not connecting to your Roku TV. We're here to help!

Please try the following steps:

1. Disconnect the power cable from each speaker.
2. Move the speaker(s) closer to your TV to ensure a stronger connection.
3. Power the speakers back on and try pairing again.
4. If the issue persists, perform a factory reset on each speaker and try setting them up again.

For more information on resolving pairing problems, please refer to this guide on Roku wireless speaker pairing issues.

Please give these steps a try and let us know if it resolves the issue. We're here if you need further assistance!

Best regards,
John

[MGS777]

i have tried ALL the recommended steps to resolve and connect.  No luck.  Also tried a different roku tv and same - no luck.  Help!  Ate these things just paperweights now?  Thanks

[RokuJharra-Q]

Thank you for keeping us informed, @MGS777!

We sincerely appreciate your efforts in trying the suggested steps. Could you please let us know if you have successfully paired this wireless speaker in the past? Additionally, are you encountering any error codes?

In the meantime, please try setting up the Roku wireless speaker again. This time, enable the fast TV feature and restart your internet router. You can do the following:

1. Press the Home button on your Roku TV remote
2. Select Settings
3. Select System
4. Select Power
5. Select Fast TV Start
6. Highlight Enable 'Fast TV Start' and press OK 

Fast TV Start uses more power than normal standby mode and will override default power settings. However, it can be useful for maintaining a network connection and allowing other wireless devices to connect to your Roku device when it's powered off. 

Hope this helps!

Thanks,
Jharra

[Ryanr11]

I have a Roku TV with 2 Roku Wireless Speakers. I initially paired and set up the speakers without issue following steps provided. After a recent software update on the TV however, my speakers unpaired.

I have followed all following troubleshooting tips I can find online and on these forums with no success:

1) Unplugging and plugging the speakers back in

2) Moving speakers closer to TV

3) Restarting Roku TV

4) Factory Reset on Wireless speakers

5) Factory reset on Roku TV

My Roku TV still will not re-pair to my wireless speakers

Current Setup:

Roku TV - Model: 65R4AX , Software Version: 14.1

Roku Wireless Speakers - Model: 9020X

[GT-Dex]

I've seen something similar to this... There is a post here that a former mod made about submitting the information to have it looked into further... Ill give this to you so it can be passed along possibly...

Please share with us the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

[GT-Dex]

Also just curious if your TV is wireless or wired? If it's wired, you can try to unplug the ethernet cable, restart it and try repairing the speakers. Then plugging it back in. 

[Ryanr11]

My Roku TV is not wired. It is connected to the internet wirelessly

[RokuArjiemar]

@Gamertag3110,

Thank you for posting in the Roku Community!

We appreciate you contacting us about your Roku Wireless Speaker, we are sorry to hear that you are experiencing issues with the setup process. We're pleased to assist.

We are providing some steps to try below, but can you let us know where the pairing failure occurs?

- speakers not detected
- speakers detected but are not pairing
- speakers paired but SW update update fails

 We recommend going through the following steps.

Get the latest software for your Roku TV

1. On the Roku TV home screen, go to 'Settings'
2. Select 'System'
3. Select 'System update'
4. If a software update is available, allow it to download and restart the TV.

Pair the speakers again after the software update has been completed

1. Unplug the power cord from each speaker
2. Reconnect the power cord to each speaker then follow the voice guide

If no software update was available and it indicates you are up to date, you may need to restart the TV by unplugging and reconnecting the TV's power cable and letting the Roku TV restart. Then unplug/reconnect the power cables from each speaker and follow the voice guide.

For detailed information, please refer to this link: How to resolve issues pairing your Roku wireless speakers.

Please keep us posted on what you find out and we will be happy to continue assisting you further.

Thanks,
Arjiemar