Forum Discussion

JuanRuisenor's avatar
JuanRuisenor
Newbie
2 years ago
Solved

Wireless Speakers not showing on devices to connect to...

I have a Roku Soundbard which I bought on Amazon Spain, at the product info it showed "Works only on Germany" but many people on the reviews said it wasn't true since they use it on Spain without any trouble... I think it's because the product it's banned on Spain or something like that.

However, it worked great and the sound it's amazing for such a small soundbar, so I wanted to add the wireless speakers and improve the sound since I have it connected to a UST Projector, working as a home theater.

Because the speakers were not available on Amazon Spain, I bought it from México and asked a family member to bring it to me, the problem is... 

Now when I go to "Add a device" for connection, it only shows Remote, Bluetooth Speakers or Mobile Phone but no the Wireless Speakers or the Subwoofer.

I don't know if it's a thing of European Firmware or just a failure, since I now have the speakers and cannot return them because of the different country I bought it from.

Hope you see this and help me.

speakers
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! Millwll,

    Thank you for posting in the Roku Community!

    We're so glad you contacted us about pairing your Roku Wireless speakers with your Roku Soundbar. We're here to help,

    To begin the pairing process, plug a power cable into each speaker and a nearby wall outlet, and listen for the spoken instructions.

    Before a speaker is paired to your Roku host device, the spoken instructions are repeated every few minutes. If you wish to hear them again immediately, press the Pair button on the back of the speaker.

    The speaker will ask you to perform the following steps to put your Roku host device into pairing mode.

    1. Make sure your Roku host device is powered on
    2. Press and hold Home on your existing Roku remote for 5 seconds
    3. Select Wireless speakers
      • Tip: You can also put your Roku device into pairing mode by selecting Settings > Remotes & devices > Set up a new device.

    After you complete step 3, you can follow along with the steps on your TV screen, or continue reading this article for a more comprehensive set of instructions.

    When your Roku host device is in pairing mode, it automatically detects and pairs each speaker, one at a time. After the few moments it takes to pair and update each speaker, the process will move to the step below automatically.

    1. A sound will play in only one of the speakers. While facing the TV screen, identify which speaker the sound is coming from.
    2. Select the speaker location from the list
    3. After you assign a value, a sound will play in the next speaker. Follow this same process until all speaker locations are assigned.

    Your wireless speakers are now paired. With a Roku TV, they are configured for stereo sound. With a Streambar or soundbar, they are configured for surround sound.

    If you encounter any other issues during setup, learn more about what to do to resolve other issues when pairing your Roku wireless speakers.

    Thanks,
    Arjiemar

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    9 months ago

    Hi, Millwll!

    Thanks for posting here in the Roku Community!

    We understand that you wanted to connect your Wireless Speakers to your Roku Streambar. 

    Please note that the Roku Wireless Speakers are not available for sale or supported for use within Germany. This limitation is primarily why you won't find the option to connect these speakers to your Roku Streambar in this region.

    We hope this clarifies everything.

    All the best,
    Emman

11 Replies

  • Millwll's avatar
    Millwll
    Channel Surfer
    2 years ago

    I basically have the same, streambar bought and useed in Germany.

    "Now when I go to "Add a device" for connection, it only shows Remote, Bluetooth Speakers or Mobile Phone but no the Wireless Speakers or the Subwoofer."

    Same for me. Does that mean I won't be able to add wireless Roku speakers at a later date?

    Thanks etc

     

     

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      2 years ago

      Hello! Millwll,

      Thank you for posting in the Roku Community!

      We're so glad you contacted us about pairing your Roku Wireless speakers with your Roku Soundbar. We're here to help,

      To begin the pairing process, plug a power cable into each speaker and a nearby wall outlet, and listen for the spoken instructions.

      Before a speaker is paired to your Roku host device, the spoken instructions are repeated every few minutes. If you wish to hear them again immediately, press the Pair button on the back of the speaker.

      The speaker will ask you to perform the following steps to put your Roku host device into pairing mode.

      1. Make sure your Roku host device is powered on
      2. Press and hold Home on your existing Roku remote for 5 seconds
      3. Select Wireless speakers
        • Tip: You can also put your Roku device into pairing mode by selecting Settings > Remotes & devices > Set up a new device.

      After you complete step 3, you can follow along with the steps on your TV screen, or continue reading this article for a more comprehensive set of instructions.

      When your Roku host device is in pairing mode, it automatically detects and pairs each speaker, one at a time. After the few moments it takes to pair and update each speaker, the process will move to the step below automatically.

      1. A sound will play in only one of the speakers. While facing the TV screen, identify which speaker the sound is coming from.
      2. Select the speaker location from the list
      3. After you assign a value, a sound will play in the next speaker. Follow this same process until all speaker locations are assigned.

      Your wireless speakers are now paired. With a Roku TV, they are configured for stereo sound. With a Streambar or soundbar, they are configured for surround sound.

      If you encounter any other issues during setup, learn more about what to do to resolve other issues when pairing your Roku wireless speakers.

      Thanks,
      Arjiemar

      • Millwll's avatar
        Millwll
        Channel Surfer
        2 years ago

        Hi, could you possibly read my post and the OP before replying.

        I did say about adding speakers at a later date. That should tell you I don't have these speakers yet.

         

  • Millwll's avatar
    Millwll
    Channel Surfer
    9 months ago
    Hi, I have the Roku streambar (in Germany) and would like to know if the Roku wireless speakers will work with it. It appears this question has been asked on the forum(s).
     
    The Roku instructions :
    1. Make sure your Roku host device is powered on
    2. Press and hold Home on your existing Roku remote for 5 seconds
    3. Select Wireless speakers
      • Tip: You can also put your Roku device into pairing mode by selecting Settings > Remotes & devices > Set up a new device.
     
     
    I do not get step 3 on my TV screen, there is no option to add wireless speakers. 
     
    Could this be a regional thing or restriction, if yes any way around it?
     
    I have asked in the forum:
    • emily5linda's avatar
      emily5linda
      Newbie
      9 months ago

      The issue you're encountering with Roku wireless speakers not showing up as an option could be due to regional restrictions in Germany. Some Roku features, such as connecting wireless speakers, may only be available in certain markets like the U.S. or specific European countries, and the lack of the setup option could be related to those limitations.

      Unfortunately, Roku wireless speakers are not universally supported across all devices and regions. For example, compatibility with the Roku Streambar varies, and restrictions might prevent this feature from being available outside of supported countries. You might need to confirm with Roku support or try using a VPN to simulate being in a supported region.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        9 months ago

        Hi, Millwll!

        Thanks for posting here in the Roku Community!

        We understand that you wanted to connect your Wireless Speakers to your Roku Streambar. 

        Please note that the Roku Wireless Speakers are not available for sale or supported for use within Germany. This limitation is primarily why you won't find the option to connect these speakers to your Roku Streambar in this region.

        We hope this clarifies everything.

        All the best,
        Emman

    • Sw0's avatar
      Sw0
      Newbie
      9 months ago

      Hey all, I just purchased a ROKU streambar and I kind of like it. The interface is very tidy and intuitive. Unfortunately the sound needs an improvement. I am wondering if or when I can purchase external speakers and a sub in Germany. Currently I can’t even buy it in Europe which’s a pity. 

      Any ideas from the community regarding this issue? 

      Thanks for the answers. 

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        9 months ago

        Hi, Sw0.

        We appreciate you reaching us about wanting to purchase external speakers for your soundbar. 

        In this matter, you'll see the answer to RokuEmmanuel-D's accepted solution above. 

        If there's anything else we can do to assist you, please let us know. We're always willing to help.

        Regards,
        Reynan