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Grumpah's avatar
Grumpah
Newbie
7 months ago
Solved

Why no Ethernet port on my TCL S310R?

I have a new TCL Roku TV and was shocked to learn that it doesn't have an Ethernet port! I thought all new smart TVs did?

Anyway, I'm getting pretty severe latency on YouTube TV even with a Eero 6e/6+ mesh setup with 1Gb fiber. The 6+ Eero satellite is literally 4 feet from my TV. I had hoped that connecting the satellite to the TV via an Ethernet cable would improve the signal.

Any suggestions? I have a TCL S310R.

  • Grumpah,

    Thank you for sharing your thoughts in the Roku Community!

    Your input helps us create a better experience for everyone regarding the Ethernet port of your TCL Roku TV. We're pleased to assist.

    If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

    For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

    Refer to the Roku TV User Guide for in-depth instructions on making connections, completing the Guided Setup, using features, and configuring settings.

    Have any other questions? Don't hesitate to let us know. 

    Thanks,
    Arjiemar

     

2 Replies

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator

    Grumpah,

    Thank you for sharing your thoughts in the Roku Community!

    Your input helps us create a better experience for everyone regarding the Ethernet port of your TCL Roku TV. We're pleased to assist.

    If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

    For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

    Refer to the Roku TV User Guide for in-depth instructions on making connections, completing the Guided Setup, using features, and configuring settings.

    Have any other questions? Don't hesitate to let us know. 

    Thanks,
    Arjiemar

     

  • Some of those budget level TV's are just that, with limited capabilities that are reflected in price.