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IHiJump
Level 9
a week ago

Why doesn't Roku save my settings on my Roku TV?

Because of issues with Roku as well as issues with my roku TV, I've had to factory reset my Roku mutiple tomes. Why is it that Roku doesn't save my Live TV settings to my online account so they can be restored after a reset??? Apparently Roku engineers have never had to repeatedly set up ALL their live channels so that it's reasonable for a human to navigate the hundreds of chnnels.  

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1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee
Wednesday

Re: Why doesn't Roku save my settings?

Hi @IHiJump 

Thanks for posting regarding the issue you are experiencing.

Can you please elaborate why you are factory resetting your Roku TV? In general, trying to perform a factory reset on a Roku device is used as a last resort due to the inconveniences that it may cause, such as setting up Live TV settings again. Perhaps we can look into the issue that you are experiencing in order to prevent you from having to performing a factory reset on your Roku device.

Please keep us posted and we will be more than happy to continue assisting you. We look forward to your response.


Thanks,
Danny 

Danny R.
Roku Community Moderator
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