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White vertical lines TCL 65" LED 4 Series 2160p Smart 4k UHD TV with HDR, Model: 65S425

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I purchased this tv in 2020. A few days ago I turned on the tv showing white vertical lines. After doing some research online, I've done everything suggested except for replacing the TCON board. Could this be the issue?IMG_4625.jpegIMG_4628.jpeg

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RokuJohnB
Community Moderator
Community Moderator

Re: White vertical lines TCL 65" LED 4 Series 2160p Smart 4k UHD TV with HDR, Model: 65S425

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Hi @doubled1976,

Greetings from the Roku Community!

In addition to @andyross, you can contact TCL Support here: ContactUs or at 1-877-300-8837

We hope this helps!

Best regards,
The Roku Community Team

John
Roku Community Moderator

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andyross
Roku Guru

Re: White vertical lines TCL 65" LED 4 Series 2160p Smart 4k UHD TV with HDR, Model: 65S425

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That is an issue you need to take up with TCL. Odds are, it may be cheaper to buy a new TV than try and get a 5-year old TV repaired. Roku can do nothing about it, as they are only responsible for the software on a TCL TV.

RokuJohnB
Community Moderator
Community Moderator

Re: White vertical lines TCL 65" LED 4 Series 2160p Smart 4k UHD TV with HDR, Model: 65S425

Jump to solution

Hi @doubled1976,

Greetings from the Roku Community!

In addition to @andyross, you can contact TCL Support here: ContactUs or at 1-877-300-8837

We hope this helps!

Best regards,
The Roku Community Team

John
Roku Community Moderator
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