Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ToraTora
Reel Rookie

Video all dark and distorted

Hi!

I have the Roku tv C122X

Software version 9.3.0 build 4294-93

On oct 19th everything was fine and played with no issue. Until I went to use my tv on Oct 20th.

The tv itself, color and audio wise, are fine. Until I go to play a video. Then it gets all dark and distorted.

I have tried it in multiple apps and have gotten the same results.

I have restarted and checked for updates and still have the issue.

Home screen all goodHome screen all good

 

Distorted videoDistorted video

 

Distorted video 2Distorted video 2

 

Labels (1)
0 Kudos
8 REPLIES 8
Brookelewis
Reel Rookie

Re: Video all dark and distorted

Same thing happening here. Have you figured it out?

0 Kudos
KBeadle
Newbie

Re: Video all dark and distorted

I just bought a Phillips roku TV today, I too am having this problem..any resolution?Bad videoBad video

 

Normal menusNormal menus

 

VideoVideo

 

0 Kudos
Brookelewis
Reel Rookie

Re: Video all dark and distorted

Click through picture settings and try each one. 

0 Kudos
ToraTora
Reel Rookie

Re: Video all dark and distorted

What I did was, go to settings and reset the TV and it fixed it for me.

Re: Video all dark and distorted

Same thing happened to me , last night it was working fine and today it was all distorted when I tried to watch my show in HBO max . I attempted other applications like Netflix Hulu YouTube and the image was still distorted , which lead me to this forum for any ideas but none seemed to help so I decided to unplug the tv from the outlet for about 10 seconds and reconnected the tv to the power outlet and voila it worked. Hopefully this is a permanent fix keeping my 🤞 

0 Kudos
gldnmis
Newbie

Re: Video all dark and distorted

This did not work for me.  I also went to settings and restarted thru the menu and all is still distorted.

Ris Golden

 

0 Kudos
gldnmis
Newbie

Re: Video all dark and distorted

Unplugging and going through Settings did not work for me.  I also have Apple TV and that one works fine.  Therefore I know that it's the Roku that is not working.  I have a Samsung 55" TV.

 

0 Kudos
Qoranen
Newbie

Re: Video all dark and distorted

I reset network connections and that did the trick 

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.