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Kyia2499
Level 7

Two broken 65 inch TVs just days apart

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Thanks to my toddler I have two broken 65 inch TVs. I just replaced the first one not even a week ago. He threw a remote at the first one and the second one he caused it to fall. Is there anyway they can be fixed?🥺

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Two broken 65 inch TVs just days apart

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Hi @Kyia2499

Thanks for reaching out here in the Community!

Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and for further help.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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OwnerofDevices
Level 11

Re: Two broken 65 inch TVs just days apart

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One of my kids when he was a toddler pushed a heavy cathode ray tube TV off a TV stand shattering the glass on a hardwood floor. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Two broken 65 inch TVs just days apart

Jump to solution

Hi @Kyia2499

Thanks for reaching out here in the Community!

Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and for further help.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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Harvini
Level 11

Re: Two broken 65 inch TVs just days apart

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There's not a lot that you can do about the two sets that were destroyed, so far, but, there is something you must do for any new set.

To prevent the possibility of your toddler pushing another set down, and possibly injuring or killing himself, you should use a wall strap or two to keep the set from sliding off of the stand.  They are cheap, easy to install, and could save the life of your precious child.