Discussions

[TJB002]

The software update you sent out today has totally screwed up my TV. All I get is a scrambled screen.

[RokuJanadeeK]

Hi @TJB002,

Welcome, and thank you for posting here in the Roku Community!

We'd like to look closely into this concern. Would you mind elaborating more on the issue?

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• A photo of the said screen you're prompted into.
• Channels or features on Roku that are affected by the issue.
• Error message.
• Steps you have taken so far in an attempt to fix the concern.

With more details, we'll be able to provide an accurate resolution. We're hoping for your response.

All the best,
Janadee

[Jdpickering]

Many of my Disney+ shows are no longer visible because of this update. 

• I am looking at canceling my subscription due to this update. 
• The settings, display type is unavailable in my menu.
• Your request for the below info: 
• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• A photo of the said screen you're prompted into. 
• Is not permitted in this chat area.

[JustinTexas]

Yes the latest updates have made program guide impossible to use for OTA television. It freezes, scrolls controllably, I have back out and back in to just change a channel.

TCL 65S455

Hardware: G139x

Software 12.5.5 build 4174-cg 

[JustinTexas]

Serial: X01200KW0FNY

ID: S0JVH2AW0FNY

[Tonyh8588]

I have the same issue. I used to be able to have a side loaded app but the update deleted this. I also can no longer watch subtitles on my tv screen. Roku needs to fix this

[RokuERey]

Hi Community users,

Welcome and thank you for reaching us here!

We appreciate your update and how things going with the recent update you received and we're sorry to hear about this inconvenience.

Please do share with us more information on this by sharing with us the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Steps to reproduce the issue you are seeing
• Errors that you are experiencing on screen.

Once we have this information, we'll be able to forward this to the appropriate Roku team.

Thanks,
Rey