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Mr-E
Level 9

TV guide suddenly changed

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Sorry for the repost, but it to defaulted to the player forum instead of the TV forum.

Within the last month, my Roku TV guide has started displaying a "category" bar to the left of the channels.

I used to just scroll to the OTA or Roku streaming channel I wanted. 

Now EVERYTHING is a mess, because all the channels are out of order, as they are lumped into genre or category. Even when I select "all channels", it will scroll through all the categories, one at a time.

I don't want to see favorites, recent, news, sports, movies, entertainment, kids &family, music, or crime.

I'd like to go back to where I only see Roku and OTA, but there seems to be no way to turn off the categories. Any hints? Scoured the internet, but found no useful settings for my ONN tv.

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Favorite channels suddenly stopped working

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Hi everyone,

Thanks for the feedback!

We are always testing new experiences with Roku devices and I will let the appropriate Roku team know about your input and feedback.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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115 REPLIES 115\
kmike75
Level 8

filter option missing from the channel options menu

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The filter option is missing on my TCL 65". I can't filter the channels to view only my favorites. I can select my favorite channels but I can't set up the TV to view only my favorites. My choices are... Unfavorite this channel, hide this channel, manage channels and close. Where is the filter option?????????????????????????

chezjim
Level 9

Favorite channels suddenly stopped working

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This happened for a long time before, but has been resolved for months - the channels no longer take into account my favorite choices (so I have to step through every intervening channel to get to the one I want).
This just happened today I believe.
 

TCl 55 tv

ROKU TV C101X

TCL model 55S421

Serial: X00000UK9KOS
Software version: 11.0.0 build 4193-93
Issue ID: OS-502-280

Device ID S032G00Y1KW9

mGol
Level 8

Re: Favorite channels suddenly stopped working

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I am seeing the same problem.  The Filter options selection for Favorites only, no longer exists.  The only way to make this work with with streaming channels enabled is to hide every non-favorite channel (there are hundreds).  My TV does not show an new update installed but the menus have changed.  The Smart Guide now has an extra column on the left with show all channel, recent, and favorites.  The guide seems to default to all channels whenever entering the guide.

Arrow37
Level 7

Re: filter option missing from the channel options menu

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The same happened to us. No filter option. The guide reverts to “All Channels” every time we change channels. 

Arrow37
Level 7

Re: filter option missing from the channel options menu

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We hid all the channels that were not favorites so they no longer appear in the all channels list. My thumb is sore from hiding all these channels. Why did Roku do this to us?!

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kmike75
Level 8

Re: filter option missing from the channel options menu

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Thanks for the reply, that's what I ended up doing as well... 

frink85
Level 8

Live TV Channel Guide Possible to Default to Favorites?

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Hey, 

I have a TCL tv with built in Roku, 11.0.0 build 4193-48. I have a coax external antenna that I use for “Live TV” over the air TV.


The updates over the last year or two keep screwing with the guide. Before the latest update, when starting the “Live TV” channel the guide would default to my favorite channels, no wasting time and remote clicks to get to what I want. 

Now with the latest update I have to click to the left to choose favorites and then back to the guide. I was wondering if anyone knew a workaround to just have my favorite stations on my guide at all times? Tired of having to wade through useless digital stations to get to the station I want.

Thanks in advance!

RokuLianna
Roku Employee
Roku Employee

Re: filter option missing from the channel options menu

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Hi @kmike75,

Welcome to the Roku Community!

Please be aware that the Auto Favorites feature has been moved to the Recent Channels view. In addition, the All Channels view will no longer be ordered based on the channels in Auto Favorites.

You will be able to show/hide OTA channels and OTT streaming channels. For more information about how to do this, visit our Support page here: How to find TV listings using Live TV Channel Guide | Official Roku Support.

We look forward to having additional channel management features in the future.


Warm Regards,
Lianna

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chezjim
Level 9

Re: Favorite channels suddenly stopped working

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I just went through chat. It's a known issue and they're supposed to get back to me. To be continued...