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Tink2's avatar
Tink2
Newbie
10 months ago

TCL Roku TV password will not reset

I have 3 Roku sticks and one TCL Roku TV. I changed me password now twice in trying to send a video from my phone to the Roku TV. It will not take the password. I can stream to any of the other tvs that have a Roku stick, but not the actual Roku tv.

When signing into the app on my phone it does not list the Roku tv as one of my devices, even though it is registered under the same email,

 

Any help would be greatly appreciated!

Thanks 

1 Reply

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    10 months ago

    Hi Tink2,

    Thanks for taking your first post to the Roku Community!

    We understand you are having trouble connecting your Roku mobile app with your TCL Roku TV, even if used on the same email.

    We appreciate you reaching out to us. We'd like to take action on this, but we need more details to determine if there are any options we can investigate further.

    • When did you notice the issue start?
    • Is your Roku TV and mobile phone connected to the same network?
    • Are you encountering any error codes or messages?
    • Is this your first time connecting your Roku mobile app to your TV?
    • Are you using an iOS or an Android device?
    • What troubleshooting steps have you taken so far to resolve the issue?

    With more detailed information, we'll be able to assist you further.

    All the best,
    Chel