Forum Discussion

Bryan82's avatar
Bryan82
Channel Surfer
2 years ago
Solved

Subwoofer and surround sound speakers crackling and popping

I have an 80 inch TLC Roku TV with a soundbar, subwoofer and 2 back surround sound speakers. All of them are making that crackling noise. It's getting to the point where it's not even worth having th...
speakers
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hi, Community users,

    Welcome, and thank you for posting to the Roku Community!

    We appreciate you informing us about the audio streaming issues on your Roku device. We will work with you to identify what went wrong so that we can provide further assistance and resolve the issue.

    Before we proceed, we need to determine the current software version of your Roku device. To do this, please go to (Roku's home screen > Settings > System > About).

    We also recommend following the steps below to see if you can resolve the issue:

    This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we can assist you further.

    Thanks,
    Jharra

mferoli92's avatar
mferoli92
Reel Rookie
2 years ago

My mom got me these wireless speakers for my birthday and had been working great. I have a Roku TCL tv. It’s been a month and all of the sudden with deep bass noises the left speaker is rattling. When I shake it I can’t hear anything. I have the model: 9020x. Is this something that is software or needs to be returned?

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Hi, Community users,

    Welcome, and thank you for posting to the Roku Community!

    We appreciate you informing us about the audio streaming issues on your Roku device. We will work with you to identify what went wrong so that we can provide further assistance and resolve the issue.

    Before we proceed, we need to determine the current software version of your Roku device. To do this, please go to (Roku's home screen > Settings > System > About).

    We also recommend following the steps below to see if you can resolve the issue:

    This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we can assist you further.

    Thanks,
    Jharra

    • mferoli92's avatar
      mferoli92
      Reel Rookie
      2 years ago

      Unfortunately none of that worked. The software version is 13.0.0. 

      It sounds like metal rattling with a bit of “whooshing”. The tv is only turned up to 16-18. 

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        2 years ago

        Thanks for the update, mferoli92!

        We appreciate the attempts to resolve this issue and kindly request more details so we can investigate this issue further. Please provide the following information.

        • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

        We look forward to hearing from you and looking closely into this issue.

        Thanks,
        Jharra

    • Pierre69's avatar
      Pierre69
      Newbie
      10 months ago

      I get an occasional "cracking" noise when using my Roku Ultra. It does that both with my speaker system and when I use headphones connected to my Roku remote. I just did updates, restart, unplugged, and even changed the HDMI cable, but I can still head the noise. It comes every 30 seconds or so.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        10 months ago

        Welcome, Pierre69.

        Thanks for stopping by here in the Roku Community!

        We appreciate you letting us know you're experiencing this issue with your Roku Ultra. We'd like to take a closer look at the problem to gain more insight.

        To have it investigated, we are asking for additional details to make your concern visible. 

        Please let us know about...

        • When did you first notice the issue?
        • Did you receive any recent software updates? If so, please provide the latest software for your Roku Ultra.  
        • Can you please specify the brand of your speakers? 
        • Have you tried disconnecting the speakers, connecting them directly to the TV, and using the TV speakers to see if they also encounter the same problem?
        • Did you also try it on a different TV? 

        Please keep us posted and tell us more about your concerns. We are dedicated to getting you back to streaming without interruptions. 

        All the best,
        Emman

    • Jasneedshelps's avatar
      Jasneedshelps
      Newbie
      5 months ago

      I'm having the same issue. My sound is crackling and popping, almost like sputtering. It happened suddenly overnight. I've used your suggestions and even tested different speakers, amp and cables to see if that was the problem. 

       

      Can you help! 

      • RokuHaz-M's avatar
        RokuHaz-M
        Community Moderator
        5 months ago

        Thanks for bringing this to us! Jasneedshelps

        To assist me in investigating this further, please let me know the following:

        • When did you first notice the issue?
        • Is it occurring on all platforms, or is it limited to a specific app?
        • What is the operating system version of your device?
        • What actions have you taken so far to resolve the issue?

        I look forward to your response!

        The Roku Community Team