I have a Roku stream bar and after I click on any app or any of the settings it returns to the Home Screen. I have done a reset via the app, reset via the button on back of sound bar, and unplugged the power button. Issues happens with both the remote and the app on my phone.
This is happening to me as well. Have tried all the usual fixes with no luck.
Thank you for posting in the Roku Community!
We noticed in your post that on your Roku Streambar when you play any of the channels, it will return to the Roku Home screen. We would like to take a closer look into this issue.
Before we proceed, we'd like to know the following:
In the meantime, we suggest you try the following:
Check your internet connection:
If the issue persists, please let us know. Cheers!
The Roku Community Team
It started happening within the last week
It’s model 9102R
It’s software version 14.1.4
It’s not an internet connection issue, it has an excellent signal.
Thanks for your response!
We would like to coordinate this with our Roku team. Please provide us with the following details.
We look forward to your response.
Cheers!
The Roku Community Team
Issue started within the last week
Model: 9102R - Roku Streambar
Serial Number: YL006F781692 (2A1186781692)
Software Version: 14.1.4 build 7709-95
GC Version: 12.10.27
issue ID: 92-024-322
Thank you for providing your Roku device details mlink10.
We have forwarded it to our Roku team for review. Rest assured, we will update you once we have additional information about this matter.
Thank you for your cooperation and understanding.
Cheers,
The Roku Community Team
I recently bought a Roku SE.
At first, none of the apps would work; closing as soon as opened. I performed a factory reset.
Now the issue is that the what ever I do, even navigating the menus it goes back the main screen within seconds.
Any help greatly appreciated. And if there is no help, how can I return?
Glad to have you join us here in the Roku Community, Gordonelliott!
Thanks for reporting this issue to us. I understand you're experiencing this issue with your Streambar SE, and we'd like to help.
To assist us in the process, could you tell me more about...
In the meantime, can you please provide your device details requested below?
Please get back to us soon.
Best,
The Roku Community Team
We too have the same issue started about Wednesday last week 01/08/25
MODEL 9102R Roku Streambar
Ser# YL00FY043896
Software 14.1
Any help with this matter would be greatly appreciated.
We were are also having an Apple TV connection it started the same time.
Have tried all of the above remedies with no success.
Hi troyeh49,
Welcome to the Roku Community!
We appreciate you for letting us know about the issue of your Roku Streambar. To further investigate this issue please provide us with the following :
We will wait for your update.
Thanks,
The Roku Community Team
Roku
Model 9102R-Roku Streambar
Ser# YL00FY043896 (2A12CF043896)
Software Version 14.1 • build 7709-95
Device ID 2A12CF043896
Issue 96-025-59z
I also have the Streambar and this has happened to me twice in the past week. I have tried every suggestion on this thread to no avail. The first time it fixed itself overnight but now it’s broken again. It was working just an hour ago.
Hi renee77,
Welcome to the Roku Community!
This issue has been coordinated with the Roku team for investigation. Please provide us with the following to help us investigate the issue further:
We will wait for your reply.
Cheers,
The Roku Community Team
Also our Roku is just a little over 1yr old has been working and we just bought a new Samsung Smart TV just over 2wks ago and was working fine till last week.
Well add me to the list of dozens of post about the Roku Streambar Freezes and then Reboots. It is totally random, may go 5 days without doing it, may do it twice in one night. We have about dozen Roku devices (rokus, streambars, streambar pros, tvs, etc.) and this is the only one that has a problem.
Reading the forums, this problem is VERY common and has being going on for years with no fix. If I missed a solution or anyone knows of a solution, would GREATLY appreciate the info.
Hi there! hummer5205
Thanks for letting us know about the issue with your Streambar!
To help us out, could you tell us:
Also, could you share your Streambar's OS version and serial number? (You can find this in Settings > System > About)
Thanks for your help!
The Roku Community Team
Also, could you share your Streambar's OS version and serial number? (You can find this in Settings > System > About) -
Model: 9102R
Serial #: YL00FT501084
Software Version: 14.1 (14.1.4 Build: 7709)
This is happening to my streambar se. When I try to click on any app, the system returns back to the home screen. Roku LIVE channels work OK. I've factory reset it, removed YouTube and re-installed it, etc.. Same thing.
Hi there! Cvilsack
Thanks for letting us know!
Could you please provide this information so I can add you to the list?
Looking forward to your response.
Thanks again!
Roku Community Team
What steps have you taken so far to resolve the issue?
I've done a hard-reset. Didn't help.
I've reloaded Youtube app. Didn't help.
Nothing works. In fact, the system just repeatedly returns to the home screen after a few seconds.
I can navigate to system, about, and snap the pic of the info you need, and before long, the system has returned itself to the home area. I can run an app, YouTube, and within a few seconds as the app is starting, the system returns to the home screen.
When did you first encounter the issue?
As soon as I got this streambar.
I've only recently opened the box.
This thing doesn't run any apps.
Software version, Device ID, and Serial Number of your Roku device.
sw: 14.1
device id: S09464907ME8
serial #: X01800907ME8
Chris Vilsack
212-960-8594
