Discussions

[RokuEmmanuel-D]

Thanks for the update, @Gordonelliott!

We appreciate your effort to supply the needed information. We'd be happy to pass this along to the team for further investigation. 

We'll keep this thread posted for more updates. 

Best,
The Roku Community Team

[Gordonelliott]

Thanks @RokuEmmanuel-D   

So what happens now? Do I get a replacement or wait for a fix?

[RokuEmmanuel-D]

Thanks for keeping us updated, @Gordonelliott!

Since this is still being investigated, we'd just wait for the appropriate team's resolution before we can decide on the next step.

But no worries; we'll keep you posted, stay tuned!

The Roku Community Team

[Gordonelliott]

Thanks @RokuEmmanuel-D   

Is there an eta on said resolution? Are we talking day, months?

[RokuEmmanuel-D]

Thanks for keeping us posted, @Gordonelliott!

We don't have an exact date for the fix yet, but we're working on it and will keep you updated.

Let us know if you have any other questions.

Best,
The Roku Community Team

[Rococopoppop11]

I am having the same issue, started today, nothing wrong with the signal. If this is happening to a number of people how do you intend to fix it?

[hummer5205]

They don't!

[RokuHaz-M]

Hi! @Rococopoppop11 

Thanks for reaching out. We see you're having the same issue with your Roku Streambar SE always going back to the home screen. 

To help us investigate, please provide us with the following information:

1. What steps have you taken so far to resolve the issue?
2. When did you first encounter the issue?
3. Software version, Device ID, and Serial Number of your Roku device.
4. Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Your cooperation and understanding are greatly appreciated! Thank you.

The Roku Community Team

[Gordonelliott]

Hello @RokuEmmanuel-D 

Any news on this fix yet? Right now I’m stuck with a defective product I cannot use. 

Is there a way to either get my money back or a working replacement? From the looks of this board it’s a common issue. 

[RokuEmmanuel-D]

Hey, @Gordonelliott.

Thanks for the follow-up! This is still under investigation, and we're waiting for any information from the team. 

We'll reach out to the team about this, and get you an update.

Thanks for your patience. Please stay tuned!

Best,
The Roku Community Team