Discussions

[RokuRiamie-D]

Hi @renee77,

Welcome to the Roku Community!

This issue has been coordinated with the Roku team for investigation. Please provide us with the following to help us investigate the issue further:

• Roku device serial number, device ID, and OS version and build. (this can all be found in Settings > System > About)
• Tracker ID (press the Home button 5 times, followed by the Back button 5 times)

We will wait for your reply.

Cheers,
The Roku Community Team

[DirkMu]

I am still having the same issue.

[renee77]

Serial number: X01800YJV8W6

Device ID: S094644JV8W6

Software version 14.1

Issue number:

W6-030-158

[RokuRiamie-D]

Hi @DirkMu,

Greetings from the Roku Community!

Our Roku team is already working on this issue. Your patience would be appreciated as we work on this matter. Rest assured, we'll update you once we have further information. Thank you for your understanding.

Cheers,
The Roku Community Team

[RokuRiamie-D]

Thank you for providing the requested details @renee77.

We have forwarded this to our Roku team for review. Rest assured, we'll update you once we have additional information about this issue.

Thank you for your cooperation.

Cheers,
The Roku Community Team

[DirkMu]

Any news?  Still having the same issue

[RokuRiamie-D]

Thank you for following up @DirkMu.

Once we have more information about this issue, we will update you. Rest assured, our Roku team is already working on it.

Thank you for your patience and understanding.

Cheers,
The Roku Community Team

[hummer5205]

Well add me to the list of dozens of post about the Roku Streambar Freezes and then Reboots.  It is totally random, may go 5 days without doing it, may do it twice in one night.  We have about dozen Roku devices (rokus, streambars, streambar pros, tvs, etc.) and this is the only one that has a problem.

Reading the forums, this problem is VERY common and has being going on for years with no fix.  If I missed a solution or anyone knows of a solution, would GREATLY appreciate the info.

[RokuHaz-M]

Hi there! @hummer5205 

Thanks for letting us know about the issue with your Streambar!

To help us out, could you tell us:

• Does this happen on specific channels, or is it random?
• When did you first notice the problem?
• What have you tried to fix it already?

Also, could you share your Streambar's OS version and serial number? (You can find this in Settings > System > About)

Thanks for your help!

The Roku Community Team

[hummer5205]

• Does this happen on specific channels, or is it random?  - RANDOM 
• When did you first notice the problem? -  Months ago
• What have you tried to fix it already? -  Reboot, check software update, reset, unplug

Also, could you share your Streambar's OS version and serial number? (You can find this in Settings > System > About) -

Model:  9102R

Serial #:  YL00FT501084

Software Version:  14.1  (14.1.4 Build: 7709)