Forum Discussion

barrettg53's avatar
barrettg53
Channel Surfer
3 years ago

Streambar Audio Problems - need assistance

I am experiencing much of the same issues posted concerning the stream bar. After swapping locations with my two stream bars I'm convinced it's not a tv issue. Sporatically both RSBs exhibit distorti...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Eroc

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

Eroc's avatar
Eroc
Reel Rookie
3 years ago

Hey danny, thanks for getting back to me…my serial number is yl0019763171. Model # 9102R, software ver. 11.5.0.4235.   I also have a samsung smart tv au8000 and im using arc… thanks

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Eroc,

    Thanks for following up.

    A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

    We appreciate your patience in the meantime.


    Best regards,
    Mary