Hi, I have a fairly new (purchased last year) TCL Roku TV. All other apps expect Spotify are functioning normally.
I followed the steps to update the app which were posted in response to someone else having an issue with Spotify. After updating all my apps, checking my wifi connection, uninstalling and reinstalling Spotify on my TV, it is still not working. I'm honestly not sure what else to do at this point. Any advice would be greatly appreciated!
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more, specifically in this order.
Does this clear up the issue you are seeing? Please keep us posted what you find out.
I'd be happy to take a closer look to see how we can help get you up and running. A few questions here to better understand what you're experiencing: 1. Are you using a Roku TV or a Roku device? What Roku model device are you using? 2. Does the issue only occur on a specific channel or all channels on your Roku device? 3. Are you receiving error messages or codes when accessing the channel?
4. How long has the issue been occurring? Note: Please make sure to restart your Roku device after removing the channel and before adding the channel back to ensure the process is successful.
In addition to the troubleshooting step, we would recommend trying to perform a manual update on your Roku device to see if you are still experiencing the issue you are reporting.
Instructions to manually update your software: 1. Navigate to Settings 2. Select System 3. Select System update 4. Select Check now For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device? Please keep us posted on what you find out.