Discussions

[dlh4]

We have the same problem. The sound all of a sudden blasts or all of a sudden could hardly be heard. We have tried all fixes. We thought the update did these things but our software have been updated so many times. We are trying to hang in there but seriously thinking of getting rid of all my rokus, I have three 3920X. 

We keep on hoping Roku will step up but no fix yet. Thank you.

[RokuCarly]

Warm greetings here in the Roku Community, @dlh4!

Firstly, we sincerely apologize for any inconvenience this may have caused your streaming and this is not what we aim for. We always prioritize your convenience and satisfaction so we'd be more than happy to find you the best resolution in the audio issues you are currently experiencing. 

Before we proceed, may we know if this happens during playback? If so, could you please let us know on which specific channel this occurs? Also, are there any external devices connected to your Roku Premiere? If so, kindly let us know the model and when it first started happening. 

We'll be looking forward to your response as we are more than eager to provide you with an accurate resolution. 

Best regards,
Carly