Forum Discussion

Vgatkinson1's avatar
Vgatkinson1
Binge Watcher
2 years ago
Solved

Screensaver comes up when turn tv on

Every time I turn the Power on button on my Roku remote to turn tv on the screensaver immediately shows up. If I hit any other button on the remote it will turn it off and go to Home Screen. It has not done this before. Now every time I turn tv on it shows up first thing. The remote is only about 6 months old, I have unplugged, restarted it, paried it, and changed batteries. I have a streaming stick 4k. 

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for keeping us posted Vgatkinson1,

    As a last option, let's perform a factory reset on your Roku streaming device. This solves a lot of system issues and glitches that commonly occur to Roku streaming devices. Kindly be informed that once you factory reset your device, it will remove all the channels, settings, and will need to re-activate your Roku device again. 

    To factory reset your Roku device. here's the link to the FAQ page: How to system restart or factory reset your Roku streaming

    We hope this works.

    All the best,
    Kash

14 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Vgatkinson1,

    A warm welcome here in the Roku Community!

    We'd like to know more about the issue that you're experiencing with the Roku remote. Could you send us a photo or video of your running issue? In the meantime, please try these troubleshooting steps below.

    1. Press Home on your Roku voice remote.
    2. Scroll and select Settings.
    3. Select Remotes and Devices.
    4. Select Remote.
    5. Choose your voice remote from the list and select Set up remote for TV control.
    6. Follow the on-screen prompts to complete the process.

    Please keep us posted on what you find out, and we will continue to assist you further.

    Thanks,

    John

    • Vgatkinson1's avatar
      Vgatkinson1
      Binge Watcher
      2 years ago

      Thank you for replying. I tried your suggestion several times but it didn’t help the issue. 
      When I want to turn the tv on I will use the red power button on the Roku remote. Instead of when the tv comes on and the Home Screen showing up, the screensaver will be on. When I press the home button or any button on the remote and then it will go to the home screen on the TV. I’m trying to figure out how to get the screen saver from coming immediately on every time I turn the TV on.  It has not done this in the past and just started doing it.  

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Thanks for keeping us posted Vgatkinson1,

        We see that your screensaver immediately shows up when turning on your TV. Let's try to change the wait time of your Roku device to see if you experience the same issue. You can define the amount of time your Roku device waits before starting the screensaver using the following instructions.

        1. Open the Theme menu using steps 1-3 above
        2. Select Screensaver wait time
        3. Choose the amount of time to wait, or choose to disable the screensaver
        4. Press OK OK button on Roku remote on your Roku remote to save

        After this, kindly check to see if you notice any improvements. Let us know more about this.

        All the best,
        Kash

  • MrDoh's avatar
    MrDoh
    Binge Watcher
    2 years ago

    I ended up disabling the screensaver. Hardly ever see it anyways, turn Roku on and off all the time :-). Works a treat.