Forum Discussion

Dog4's avatar
Dog4
Newbie
10 months ago
Solved

Samsung TV stuck on recovery mode

Same thing all day today Samsung TV on recovery mode-prompts on tv to enter language then wireless or Ethernet, then password.  connects to Internet but constantly states software update failed.  
  • RokuJechealR's avatar
    RokuJechealR
    8 months ago

    Hi Dog4, DEBE15,

    Welcome, and thanks for posting to the Roku Community!

    Thank you for letting us know about the issue you've encountered with your Samsung TV, which is stuck in recovery mode.

    If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the TV manufacturer. Each TV manufacturer provides direct support for its models.

    In this case, we highly recommend contacting directly your TV manufacturer to report the problem and get help.

    You may contact them here: Samsung Support.

    Thanks for your understanding!

    All the best,
    Chel

DEBE15's avatar
DEBE15
Newbie
8 months ago

I am having this issue, the information is below please help us the tv is only a year old my daughter bought it with her bday money

serial #X02000TMY198

DEVICE ID S0LG432MY198

OMN MODEL 100012589

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    8 months ago

    Hi Dog4, DEBE15,

    Welcome, and thanks for posting to the Roku Community!

    Thank you for letting us know about the issue you've encountered with your Samsung TV, which is stuck in recovery mode.

    If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the TV manufacturer. Each TV manufacturer provides direct support for its models.

    In this case, we highly recommend contacting directly your TV manufacturer to report the problem and get help.

    You may contact them here: Samsung Support.

    Thanks for your understanding!

    All the best,
    Chel