Forum Discussion

uchimaru8's avatar
uchimaru8
Newbie
2 years ago

Roku update 12.5 broke the Plex app

My Roku updated today and it’s now very slow. Plex is almost unusable even streaming from our local server. Has anyone else seen this issue?
brummer's avatar
brummer
Newbie
2 years ago

 

Hello,

 

The Plex app on my TCL Roku TV has become extremely slow since the update.

 

TCL model: 65S533-CA

Hardware ID: A116X

Software version: 12.5.0 – build 4165.88

Device ID: S05HY08UA1NJ

mosafer's avatar
mosafer
Roku Guru
2 years ago

Today I did not listen to my advice. I updated the Roku and it broke the Plex on my Ultra. My other Roku 3 is working as always but the Ultra with the new 12.5 is extremely slow on Plex. I did some research and looks like it is not my problem. On the Plex forum people talking about it. https://forums.plex.tv/t/roku-premier-very-slow/853846/20

 

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi mosafer,

    Thanks for the post!

    We see that you're seeing an issue on the Plex app upon updating your device, and we'd like to learn more about this.

    Could you tell us if this troubleshooting was mentioned here (How can resolving a channel playback issue) help fix the issue?

    Keep us posted!

    Thanks,

    Rey

    • mosafer's avatar
      mosafer
      Roku Guru
      2 years ago

      Hey RokuERey, are you a real person? Lately, the first answers seem really well-prepared, making me wonder if we're talking to robots here. So dear RokuERey, if you are that kitty typing with the laptop, I am happy to have you here.

      Yes, I did my homework, and looks like I've got the answer from the Plex team too. https://forums.plex.tv/t/roku-premier-very-slow/853846/36