@19781
Thanks for the post.
Can you please clarify how you are connecting the Roku Subwoofer? Are you connecting the subwoofer to a Roku Streambar or a Roku TV?
For more information about setting up a Roku Subwoofer, visit our Support page here: Set up your subwoofer
Please keep us posted what you find out and we will be able to assist you further.
Thanks,
Danny
Danny R.
Roku Community Moderator