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GlitterSafari
Level 7

Roku soundbar can't find Subwoofer

I've been living without my subwoofer working for too long now - I didn't even realize it wasn't working! My Roku soundbar is unable to find and pair with my Roku subwoofer. I've tried the 10 second reset, the factory reset on the soundbar, moving the subwoofer, but still nothing. Anyone also run into this issue? Is there any fix for this?

Roku Wireless Subwoofer 

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1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku soundbar can't find Subwoofer

@GlitterSafari

Thanks for the inquiry.

We would recommend taking a look at the information provided by our Support page here: Fix a subwoofer pairing issue

If you are still unable to resolve the issue, can you please provide us with the serial number/device ID of your subwoofer?

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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