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duck17
Newbie

Roku remote not working please help.

I was gone for a couple days and when I tried to watch a show on my tv (tcl roku tv 7128x I think a 2019) the remote is allowing me to select a couple menu items but when I got to select an app or any menu item that would actually change something it won't respond. Changed the batteries on the remote no difference. I was able to use my phone app successfully, and I updated the software and it's showing I'm on 12.0. It didn't make any difference to the functionality of the remote. Is the remote just dead?

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RokuJohnB
Community Moderator
Community Moderator

Re: Roku remote not working please help.

Hi @duck17,

Welcome to the Roku Community!

We understand that you're having a problem with your Roku remote since it will not respond. We're happy to help. Please click this link and follow the steps: How to fix a Roku voice or simple remote that is not working

If the problem still persists, please keep us posted.

All the best,

John

John
Roku Community Moderator
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