I was gone for a couple days and when I tried to watch a show on my tv (tcl roku tv 7128x I think a 2019) the remote is allowing me to select a couple menu items but when I got to select an app or any menu item that would actually change something it won't respond. Changed the batteries on the remote no difference. I was able to use my phone app successfully, and I updated the software and it's showing I'm on 12.0. It didn't make any difference to the functionality of the remote. Is the remote just dead?
Hi @duck17,
Welcome to the Roku Community!
We understand that you're having a problem with your Roku remote since it will not respond. We're happy to help. Please click this link and follow the steps: How to fix a Roku voice or simple remote that is not working
If the problem still persists, please keep us posted.
All the best,
John