Forum Discussion

whitecloud2's avatar
whitecloud2
Binge Watcher
2 years ago
Solved

Roku plus Series TV Not Connecting to Bluetooth headphones

I have a Roku Plus Series TV and I have been trying to attach Bluetooth earphones to it, so I can look at TV movies and programs privately as to not disturb anyone.  I finally got the Avantree TWS116 wireless earphones for TV to connect to the internal Bluetooth, but I am not getting any sound in the earphones.  One thing I do not understand in the above post is why I would have to connect my laptop to my TV in order to look at a movie on my television.  I'm confused.  Is possible that someone could explain to me if Bluetooth is only for listening to music sounds and not TV movies or programs.  I purchased bluetooth earphones for TV because I thought I would be able to look at a movie in the late hours without disturbing anyone sleeping.  Can anyone please tell me if the Rokus Series PLus TV is capable of having earphones attached for looking at movies and hearing the sound coming come thru.  Also I have the Roku wireless sound and wireless speakers attached to the TV.  I had no problem connecting the soundbar, but with the speakers I did have to change the sound setting to Expanded Stero, it think, not looking at it at the moment, then had to change the sound setting to music in order to get sound coming out of the speakers.  My soundbar and speakers work find, but I cannot get any sound from the earphone.  Can anyone help with this?  Also I purchased Pocbuds, they also connect to the TV but no sound either.

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, greginga

    Thanks for posting here in the Roku Community.

    We appreciate you for reaching out to us and sharing this information. We are sorry to hear that you are experiencing some trouble with your Roku device's Bluetooth connectivity. We are here to help you with this issue in any way we can.

    To troubleshoot the problem, we suggest that you follow these guided steps. First, ensure that your Bluetooth device is compatible with Roku and that it is turned on and in pairing mode. Also, ensure that your Roku device is updated to the latest software version. You can check for updates by going to Settings > System > System Update.

    Additionally, you can refer to this support article for more information on How to resolve issues connecting a Bluetooth device to your Roku device.

    If you have followed these steps and still cannot connect your Bluetooth device to your Roku, please do not hesitate to contact us again. We are always here to help you with any issues or concerns you may have.

    Best wishes,
    Kash

  • RokuJechealR's avatar
    RokuJechealR
    11 months ago

    Hi robertfusco1710,

    Greetings from the Roku Community!

    We understand you are having trouble with your Roku TV, and we apologize for any inconvenience this may have caused. That's not what we aim for.

    For troubleshooting purposes, we suggest that you follow these guided steps. First, ensure your Bluetooth device is compatible with Roku and turned on and in pairing mode. Also, ensure that your Roku device is updated to the latest software version. You can check for updates by going to Settings > System > System Update.

    In addition, you can refer to this support article for more information on How to resolve issues connecting a Bluetooth device to your Roku device.

    Please keep us posted on what you find out, and we'll continue assisting you from there.

    All the best,
    Chel

  • RokuArjiemar's avatar
    RokuArjiemar
    7 months ago

    Hello Community Users!

    Thank you for posting in the Roku Community!

    If you are facing any difficulties with your Roku-branded TV, whether you own a Roku TV Select or a Roku TV Plus model, we strongly encourage you to reach out to our support team.

    They are available to assist you with any technical issues or questions you may have to ensure you can enjoy your viewing experience without interruption.

    Please feel free to let us know if you need any additional assistance!

    Thanks,
    Arjiemar

  • RokuArjiemar's avatar
    RokuArjiemar
    7 months ago

    Dave237,

    Thank you for posting in the Roku Community!

    Can you please specify the issue you are experiencing? With more detailed information, we will be able to assist you further.

    If you are facing any difficulties with your Roku-branded TV, whether you own a Roku TV Select or a Roku TV Plus model, we strongly encourage you to reach out to our support team.

    They are available to assist you with any technical issues or questions you may have to ensure you can enjoy your viewing experience without interruption.

    Please feel free to let us know if you need any additional assistance!

    Thanks,
    Arjiemar

     

37 Replies

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi whitecloud2,

    Thank you for posting here in the Roku Community!

    We value your inquiry and interest in learning more about using Bluetooth headphones on your Roku TV, and we will be glad to bring you the information you need. Please note that Bluetooth headphones can pair for Headphone Mode on a Roku Plus Series TV, which is what you are using. 

    Use the steps below to pair your headphones:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select Remotes & Devices
    4. Select wireless headphones.
    5. Select Add new wireless headphones.
    6. Turn on your Bluetooth headphones and put them in pairing mode.
    7. Wait while your Roku device scans for Bluetooth headphones. This can take up to 30 seconds.
    8. Select your Bluetooth headphones from the list of available devices.

    Once done, use the following steps to connect your headphones in the Settings menu:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select Remotes & Devices.
    4. Select wireless headphones.
    5. Select your headphones.
    6. Select Connect.

    If you need help pairing your Bluetooth headphones, refer to the manufacturer's support site for instructions. You can also check out this support article on how to use Bluetooth headphones for Headphone Mode on your Roku Streaming device and how to fix Bluetooth audio issues for additional information.

    Let us know how it goes, and please let us know if you have further queries, and we'll be glad to assist you.

    Kind regards,                                                                                                                                        Eunice

    • robertfusco1710's avatar
      robertfusco1710
      Reel Rookie
      2 years ago

      I am able to pair and connect four different models of Bluetooth headphones with my Roku Plus Series TV. But the connection is not persistent.  I’ve tried every combination I can think of but the ONLY way it works is if I unplug the TV set, wait a few seconds, reply hit in, TV power on, Settings, Forget Bluetooth headphones, re-pair, connect.  
      this process must be repeated every day, or every time I power off / power on the TV.  Must be unplugged / Forget / re-Pair and Connect.  

      • ScottMargolis's avatar
        ScottMargolis
        Binge Watcher
        2 years ago

        This is identical to my issue.  Thank you for sharing

    • greginga's avatar
      greginga
      Channel Surfer
      2 years ago

      I'm having the same problem. I would bet that if whitecould2 was able to connect his sound bar he's already followed the basic instructions. That is my case anyway. I've already followed the directions. The TV goes through the process of searching for devices, then after the 30 second countdown it shows my headphones on the list of Bluetooth devices it found. When I select my headphones from the list it tries to connect then times out and and says it can not connect. I've tried many times, reset the headphones, did the "forget the device" and re-find it over and over still nothing. My headphones connect instantly to my Android phone. What reason could there be that they will not connect to the Roku Plus TV?

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, greginga

        Thanks for posting here in the Roku Community.

        We appreciate you for reaching out to us and sharing this information. We are sorry to hear that you are experiencing some trouble with your Roku device's Bluetooth connectivity. We are here to help you with this issue in any way we can.

        To troubleshoot the problem, we suggest that you follow these guided steps. First, ensure that your Bluetooth device is compatible with Roku and that it is turned on and in pairing mode. Also, ensure that your Roku device is updated to the latest software version. You can check for updates by going to Settings > System > System Update.

        Additionally, you can refer to this support article for more information on How to resolve issues connecting a Bluetooth device to your Roku device.

        If you have followed these steps and still cannot connect your Bluetooth device to your Roku, please do not hesitate to contact us again. We are always here to help you with any issues or concerns you may have.

        Best wishes,
        Kash