@harvey936, are you saying your friend also doesn't have access to his Roku account at https://my.roku.com ? That would be where his subscriptions are listed and can be managed. He doesn't necessarily need access to his email unless he forgot his Roku password.
Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.
