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Welcome, and thanks for sharing your reports here on the Roku Community!
We'd like to take a close look into the case and flag the appropriate team about this.
Please share with us the details below.
Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
Steps to reproduce the issue you are seeing.
Once we have this information, we'll be able to forward this to our appropriate Roku team.
Thank you for reporting back to us and providing these details. I will take charge of this issue and forward it to the appropriate Roku team for further investigation.
Rest assured, we will keep an eye on this and inform you of any relevant information regarding the progress.
Thank you. Since it has been happening more frequently, should I continue to track the incident numbers. This morning I was watching a show and the voice match was extremely off. It was virtually off by complete segments or scenes. I was happy that I got the tracking code I sent. I haven’t always caught it in time.
