Forum Discussion

Gamertag3110's avatar
Gamertag3110
Channel Surfer
6 months ago

Roku Wireless Speakers won't pair on Roku TV

I've tried all of the troubleshooting tips found here. My wireless speakers won't pair, only one will play the pairing message, but both are connected to power and are working. I've tried on three di...
speakers
RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
8 months ago

Thank you for keeping us informed, MGS777!

We sincerely appreciate your efforts in trying the suggested steps. Could you please let us know if you have successfully paired this wireless speaker in the past? Additionally, are you encountering any error codes?

In the meantime, please try setting up the Roku wireless speaker again. This time, enable the fast TV feature and restart your internet router. You can do the following:

  1. Press the Home button on your Roku TV remote
  2. Select Settings
  3. Select System
  4. Select Power
  5. Select Fast TV Start
  6. Highlight Enable 'Fast TV Start' and press OK 

Fast TV Start uses more power than normal standby mode and will override default power settings. However, it can be useful for maintaining a network connection and allowing other wireless devices to connect to your Roku device when it's powered off. 

Hope this helps!

Thanks,
Jharra

MGS777's avatar
MGS777
Reel Rookie
6 months ago

speakers worked fine in the past but no longer- have tried ALL recommendations multiple times.  They will not pair anymore 

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator
    6 months ago

    Thanks for giving troubleshooting a shot! MGS777 

    If you could let us know your Roku TV’s Serial Number, Software Version, and Device ID, that would be super helpful. 

    Hoping for your response!

    The Roku Community Team

    • Ryanr11's avatar
      Ryanr11
      Channel Surfer
      4 months ago

      RokuHaz-M
      RokuEmmanuel-D

      Can either of you assist me with my issue below? I was dealing with another moderator (RokuArjiemar) who appears to have retired.

      I have a Roku TV with 2 Roku Wireless Speakers. I initially paired and set up the speakers without issue following steps provided. After a recent software update on the TV however, my speakers unpaired. I have followed all following troubleshooting tips I can find online and on these forums with no success:


      1) Unplugging and plugging the speakers back in
      2) Moving speakers closer to TV
      3) Restarting Roku TV
      4) Factory Reset on Wireless speakers
      5) Factory reset on Roku TV

       

      My Roku TV still will not re-pair to my wireless speakers

      Current Setup:

      Roku TV - Model: 65R4AX , Software Version: 14.1

      Roku Wireless Speakers - Model: 9020X

       

      Also for context:

      Issue report tracker

      Model: G848X- Roku TV
      Serial number: X01200U3GPES
      (SONU43D3GPES)
      Software version: 14.1.4 . build 5700-ET
      GC version: 12.9.26
      Timestamp: 2025-01-14T23:14:01Z

      Please use issue ID ES-020-114 to report the current issue

      ------------
      Any guidance or assistance would be greatly appreciated

      • Sparks_Stevie's avatar
        Sparks_Stevie
        Channel Surfer
        4 months ago

        No one's interested in helping with this issue. My speakers are brand new and won't pair to a replacement Roku television. It's been over a week since I've checked but still no assistance. Other people have waited much longer for help with this very issue. Their speakers are trash. Mine are going back.

    • MGS777's avatar
      MGS777
      Reel Rookie
      6 months ago
      Thank you.  
      SN# X000007FGHPU
       
      That is from system information on the screen.
       
      There is a different serial number on the back of the TV on a sticker which is 2008GTC008251A01402
       
      the software version is 14.1.4. build 7709
       
      the device ID is S04KH08FGHPU
       
      hope it helps
      • RokuHaz-M's avatar
        RokuHaz-M
        Community Moderator
        6 months ago

        Thank you for focusing on this! MGS777 

        We're excited to explore this further with you. Could you provide more information on what you've done so far to address the problem? It would really help us get you in touch with the perfect team and make everything run smoothly.

        Also, could you send us the Tracker ID? Just hit the Home button five times, then the Back button five times, and let us know what you find!

        Thanks a ton for your support—we truly appreciate it.

        Cheers, 
        The Roku Community Team