Discussions

[Rachelwork13]

Help! , my tv was on and fine then the next moment it had a black line horizontally on the bottom half of the tv, and it keeps flashing green below that line ever 2-3 seconds. I bought this tv 1 year and 3 months ago

[RokuArjiemar · Accepted solution]

@Rachelwork13,

Thank you for posting in the Roku Community!

We appreciate you contacting us about the issue you're experiencing with your Roku TV, specifically the black horizontal line appearing across the screen. We're pleased to assist.

Do you have a Roku Branded TV or a Roku TV?

A Roku Branded TV is manufactured by Roku (Roku TV Select and Roku TV Plus), while a Roku TV is manufactured by a Roku Partner (TCL, Sharp, etc.).

For more detailed information about how to determine the difference between a Roku branded TV and a Roku TV, visit our Support page here: How to know if you have a Roku TV

If you are experiencing an issue with a Roku-branded TV (Roku TV Select or Roku TV Plus), feel free to contact Roku Support.

If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

Have any other questions? Don't hesitate to let us know.

Thanks,
Arjiemar