Discussions

[Paulala]

My TV started glitching. I called Roku and they wanted access to my banking information and Venmo information. Is this normal?

[renojim]

@Paulala, no!  You absolutely did not contact Roku.

[RokuJohnB · Accepted solution]

Hi @Paulala,

Thanks for the inquiry, and welcome to the Roku Community!

Please be advised that Roku will never ask for your payment information through its official support channels. They do not charge for creating an account or providing customer support, so if someone claiming to be from Roku support asks for your payment details, it is likely a scam, and you should not provide them.

If there's anything else that we can do to assist you, please let us know.

Best regards,
John