Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
SDCookie21
Channel Surfer

Roku TV screen fell off in middle of the night

Jump to solution

Hiya, 

So i have only owned this Roku TV since Oct 2020. Last night my darn screen separated from the TV falling forward and just hanging there when I woke up. WTH! Never in my life have I seen anything like this. I can not find where I can complain to Roku. Frustrated! Can anyone help please. 

Thanks Steve

0 Kudos
1 Solution

Accepted Solutions
atc98092
Community Streaming Expert

Re: Roku screen fell off in middle of the night

Jump to solution

Well, their web site does say a one year warranty. But you lose nothing by contacting them and describing what happened. Often companies will resolve issues even after the official warranty has expired. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.

View solution in original post

11 REPLIES 11
atc98092
Community Streaming Expert

Re: Roku screen fell off in middle of the night

Jump to solution

Roku does not manufacture the TVs, they only provide the operating system. You need to contact whomever built your TV and inquire about possible warranty coverage. This page provides contact points for each TV manufacturer that sells Roku TVs. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
Streamer317
Roku Guru

Re: Roku screen fell off in middle of the night

Jump to solution

It’s 2 years old and out of warranty. Contact the manufacturer 

0 Kudos
atc98092
Community Streaming Expert

Re: Roku screen fell off in middle of the night

Jump to solution

It's not two years old (one year and 5 months), and without knowing the manufacturer we don't know if it's out of warranty.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos
SDCookie21
Channel Surfer

Re: Roku screen fell off in middle of the night

Jump to solution

It is a Hisense

0 Kudos
atc98092
Community Streaming Expert

Re: Roku screen fell off in middle of the night

Jump to solution

Well, their web site does say a one year warranty. But you lose nothing by contacting them and describing what happened. Often companies will resolve issues even after the official warranty has expired. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
SDCookie21
Channel Surfer

Re: Roku screen fell off in middle of the night

Jump to solution

Thanks Contacted them

0 Kudos
demsd
Roku Guru

Re: Roku screen fell off in middle of the night

Jump to solution

WoW! Who's the manufacturer of that disaster?

I know some people will pooh-pooh it, but getting an extended warranty on stuff like this is worth it, IMO. I got a 4-year extended warranty on my 40" TCL for $16.23, and a 3-year on my 50" for about $20. They run concurrently with the manufacturers warranty, so it essentially beefs up the first year, then adds the additional years. So if your TVs face falls off 366 days after buying it, you know you can have it replaced for free.

40" TCL Roku TV
50" TCL Roku TV
atc98092
Community Streaming Expert

Re: Roku screen fell off in middle of the night

Jump to solution

He said it was a Hisense.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
demsd
Roku Guru

Re: Roku screen fell off in middle of the night

Jump to solution

Didn't notice. TY.

40" TCL Roku TV
50" TCL Roku TV
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.