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McKinney3
Level 7

Roku TV keeps saying it is connecting to subwoofer

Had my set up for about 6 months now. My TV keeps disconnecting from the subwoofer and I get a message about every 15 minutes saying that it has reconnected to it. I've tried resetting everything but it keep happening. Suggestions and help is appreciated!

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RokuIrene-S
Roku Employee
Roku Employee

Re: Roku TV keeps saying it is connecting to subwoofer

Hi @McKinney3

Thanks for posting in the Roku Community!

This article helps you troubleshoot problems you may encounter during the pairing process and provides steps you can take to find a resolution.

Have you tried the suggested troubleshooting steps on our website? If NO, Here is the link for you to try on How do I resolve issues pairing my Roku® Wireless Subwoofer?

If you still experiencing the issue message us the serial number of your device.


All the best,
Irene

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