Discussions

[Harrison2]

Was there ever a firm solution to this? I’m having the exact same issue. Brand new 50" Class Select Series 4K Smart RokuTV. Same exact high pitched noise that only starts when the tv itself is turned off.  

[RokuElmer-H]

Hi, @Harrison2!

Thanks for your first post in the Roku Community!

We apologize for any inconvenience caused by the sound issue you're experiencing with your Roku TV, and we want you to know that we're here to help.

We would appreciate it if you could provide us with more information regarding the issue you are experiencing. Can you tell us when this problem first started occurring? Additionally, does this behavior occur when using any other channels on your device? Lastly, have you made any recent changes to the settings on your Roku TV? 

Tell us more about this so that we can further assist you.

Thanks,
Elmer

[Harrison2]

Hi @RokuElmer-H! 

The problem began the first day I received the TV and set it up (last Thursday). The TV only makes the noise when it is turned off—not when any of the channels or Home Screen are on. And I haven’t made any changes to the default settings since setting it up. As far as I know, everything is still on the default settings (aside from connecting to WiFi, logging into my Roku account, and downloading my channels/apps). Nothing is plugged into the TV except the power cord it came with.

Fwiw, my TV is mounted to a wall, but it sounds like the pulsing, high pitched noise is coming from the back of the TV right at the center-bottom (behind the word “Roku” on the TV itself). Once I turn on the TV, the noise stops. And after turning the TV off, the noise doesn’t start until about 10 minutes of having it completely off. The software is up to date (currently version 12.5.0).

Happy to provide whatever additional info you need! Thanks! 

[raccoons]

I’m having the same experience as Harrison, also a 50” Select Series 4K. Installed last night, no settings changed, no devices plugged in. Software version 12.5.0 build 5101-ET

[RokuElmer-H]

Hi, @Harrison2 @raccoons!

Thank you for reaching out and explaining your concern. We require more information to investigate this further, so we will send you a private message. Please check your inbox.

Thanks,
Elmer

[raccoons]

Hi @RokuElmer-H,

Just checking in on this to see what we can do to resolve it. Happy to provide any additional info you need.

Thank you!

[Harrison2]

@raccoons fwiw, I replied to @RokuElmer-H‘s private message with all of the additional info requested last Thursday and I haven’t received a response…pretty disappointing. 

[RokuElmer-H]

Hi, @Harrison2!

Thank you for getting back to us.

We apologize for the delayed response and thank you for your patience during this process. We would like to inform you that we have escalated your issue to the appropriate Roku Team. Please check your inbox and email address as we have sent the relevant details there. Rest assured that we are working diligently to address your concern as soon as possible.

Please feel free to ask me any further questions you may have. I am more than happy to assist you.

Thanks,
Elmer

[raccoons]

@RokuElmer-H Could you send the details to my email as well? I never received anything in my inbox in the first place.

Thanks!

[RokuElmer-H]

Hi, @raccoons!

We have received your request for information to be sent to your personal email. We will send you a private message. 

Kindly check your inbox and let me know when you receive it.

Regards,
Elmer