Roku TV black screen but has sound

Hi Roku Community users,

If you're experiencing a blank screen with audio on your Roku TV, don't worry—here are some troubleshooting steps you can try to resolve the issue:

1. Check the Basics:

   • Power Supply: Ensure that your TV is securely plugged in and that the power outlet is working.
   • Cable Connections: Double-check that all cables (power, HDMI, etc.) are firmly connected to both the TV and your source device (e.g., cable box, game console).
   • Input Source: Make sure your TV is set to the correct input source (e.g., HDMI 1, HDMI 2, AV).

2. Wake-Up Mode: Some TVs have a “wake up” mode that may cause a delayed picture. Try pressing any button on the TV remote or on the TV itself to wake it up.

3. HDMI-CEC Settings: Ensure that HDMI-CEC (Consumer Electronics Control) is enabled on your TV. This feature allows devices connected to your TV (such as a Roku or game console) to control the TV and may help resolve display issues. Check your TV's settings and enable the HDMI-CEC option.

4. Restart Your TV:

   • Power Cycle: Turn off your TV, wait a few moments, then turn it back on.
   • Unplug the TV: If that doesn't work, unplug the TV from the power source, wait 10-15 seconds, and then plug it back in.

5. Factory Reset (Last Resort): If none of the above steps work, you can try performing a factory reset on your Roku TV. Please note that this will erase all your settings and data, so it's important to be sure before proceeding. You can refer to your TV's user manual for specific instructions on how to perform a factory reset.

If you continue to experience issues after trying these steps, please consult your TV's user manual or contact the manufacturer's support for further assistance.

For better visibility and reference, we'll mark this post as solved once the issue is resolved.

Best,
The Roku Community Team

Jacquie09,

Thank you for posting in the Roku Community!

We appreciate you contacting us regarding the black screen issue on your TCL Roku TV. We are happy to assist you.

If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

For in-depth instructions when making connections, completing the Guided Setup, using features, or configuring settings; refer to the Roku TV User Guide.

If you need additional help with your Roku TV, please feel free to contact your Roku TV manufacturer. 

Thanks again for reaching out. Please let us know if you have any other questions or concerns. 

Cheers,
Arjiemar