Forum Discussion

gds707ca's avatar
gds707ca
Channel Surfer
5 years ago
Solved

Roku TV Wrong Time Zone & No Way to Correct

I have a brand new 32” TCL Roku TV (Roku TV 8122X, TCL model 32S335, software ver. 9.4.2 build 4195-48). I have a solid wifi and Internet connection and the device seems to work fine.  EXCEPT it WI...
  • gds707ca's avatar
    gds707ca
    5 years ago

    I had to factory reset mine 4-5 times and then it finally worked correctly.

  • Sosincere28's avatar
    Sosincere28
    4 years ago

    I just fixed my time zone problem. Push the homme button 5x then the ff button 3x and the rewind button 2x a menu will pop up and choose software update. I had to do the process 2x the 1st time the time changed but wasn't correct so I did it again and the correct time displayed 

JoeFabeets's avatar
JoeFabeets
Newbie
5 years ago

Here is how you fix it. Settings. System. Power. System Restart. 

 

  • PaulKeepsItReal's avatar
    PaulKeepsItReal
    Reel Rookie
    5 years ago

    The menu on the TV that is being discussed on this message thread does not have the options you are advising. There is no "time" function. There is no "System Restart" function. The problem with this TV is that a number of crucial features are missing from the menu options. That is why we are all complaining. Not because we are idiots that don't understand how to change the time in a menu setting, but because the menu is incomplete and does not have the features of a regular Roku device. 

    Everyone replying with a simple "System Update-System Restart" or "Set Time" comment needs to read the previous comments. It's simply not that simple, those options aren't available on this TV for some reason and that is the root of the problem, not the solution.

    • gds707ca's avatar
      gds707ca
      Channel Surfer
      5 years ago

      Roku's customer support on this issue has been atrocious, at best, and more like non-existent.  It took me days to resolve this problem, without any help whatsoever from Roku.

      Why on earth this TV has a different version of the Roku OS, that is handcuffed in this way, is beyond me.  I ultimately ended up having to do multiple factory resets until finally, finally, the problem resolved itself.  If my significant other didn't like Roku so much for this TV (we actually have 2 of these Roku TVs in our RV), I'd have switched to Amazon FireTV Stick 4K streamers like all of the TVs at the house.  Not that they're perfect – far from it – but at least they work properly for me.

       

    • RCM112's avatar
      RCM112
      Newbie
      3 years ago

      Did you ever get yours to have the right time? I’m dealing with this right now. Same **bleep** issue

      • gds707ca's avatar
        gds707ca
        Channel Surfer
        3 years ago

        I ended up doing a factory reset multiple times (I think I even accessed the "secret" menu mentioned in other posts in this thread.  I just kept factory resetting it until it finally worked.  I don't remember now, but it must have been nearly 5 attempts or so.  Just ridiculous, and Roku's support has been effing horrible.

    • renojim's avatar
      renojim
      Community Streaming Expert
      4 years ago

      PaulKeepsItReal, on a Roku TV the System Restart is under the Power settings.  You can always just unplug the power from a TV to restart it.  I suspect people updating to the same OS version aren't doing anything other than a system restart.

      • Leekm1's avatar
        Leekm1
        Newbie
        4 years ago

        We just had the same problem — the time was 90 minutes off and our channel menu was mostly blank—and fortunately unplugging the Roku box from power and plugging it back in solved the issue. It fixed the time and our channels are back. 🤷🏻‍♀️

  • Reree's avatar
    Reree
    Newbie
    5 years ago

    Thanks this fixed my time problem 

  • LAvak's avatar
    LAvak
    Newbie
    3 years ago

    I am having the same issue and System Restart does not work to fix it.

    The TV time is correct, but the channel line up time and date are very wrong! 2002 in fact!  I can't change it. System Restart fixes it for about 3 seconds and then it reverts to 2002.  How do I correct this?  I've been trying to fix it for weeks.  Getting ready to throw the TV away!