I really don't know where to go with this .. I wanted to contact Roku directly but can't find a way to do that ... so here is my problem or question.. For instance on the Haunt channel ...The channel schedule says something is on .. when you get to channel something totally different is on ... they need to sync their channel line up with what is on .. I have noticed this on other channels as well ... what do I do to contact Roku directly with this question ... or maybe someone has answers here
Hi renee1956,
Welcome to the Roku Community.
We'd like to know more about the issue you run into. Can you please specify the issue you are experiencing? Could you provide the channel name? Is this a Live TV? What troubleshooting steps have you already taken to try to resolve the issue?
With detailed information, we will be able to assist you further.
Regards,
Nimfa
RokuNimfa-C You need more specific information, really? She's just having the same issue all of us have with your dysfunctional program guide feature! Various channels show the wrong shows, sometimes only show a couple hours worth, and sometimes we get "no information" on the guide!
Plus, as happened to me twice in less than two days, all the channels I had to manually add, one at a time, to the "Favorites" category DISAPPEARED!! This is completely ridiculous, & unacceptable, having features that don't work properly, and then "updating" your system, often creating even more bugs, like taking functions that worked well, and now don't... Who makes these decisions?
And why do we have Roku employees here who's only task is to ask for more details, yet never use all the info to fix anything? It's like you're playing pretend with your users, and is frankly, disrespectful, as if you believe we're too dumb to see how phony this is....
Hello All,
I'm back just to see what tips and progress may have been made here...sadly, not much it seems. A physical fix certainly hasn't appeared on my Roku TVs as of yet. All I see are other issues being added to the Roku Guide, although they are definitely not new. I've experienced all of the issues brought up here and a few that have not been mentioned. Has anyone noticed the multiple instances of many of the same channels in the same category? That's a newer one for me, but still related to the Roku Guide issues.
I'm a bit disheartened by all the "cookie cutter responses" about needing more information about the same problem everyone is having, especially within the Same Post. And then... "We appreciate your effort in providing the details requested. I have passed along this information to our Support team to investigate the issue further." Really? Many have already given you the information needed in pretty good detail as well. You could at least change the wording so it doesn't look like a "copy and paste job" or "bot" replying. As one fellow Roku user said it seems a bit disrespectful, we are being patient but we are still reading these posts.
Although the Roku TVs have several bugs here and there, I still think it's a very good product. The random freezing or restarts without an update can be annoying. The random loss of the "Favorites" category is really annoying, it takes a bit of time to create that one. I'm still basically a fan of the TVs and products that I have though. I currently have 8 Roku TV related items at the moment. Myself and many others would just like a few fixes to make the product more better and more dependable.
I'll be right back with some suggestions you good people at Roku should consider... I need a beer. LOL 😂😂
I believe renee1956 was looking for a way to contact Roku directly about a month ago. It was regarding Roku's "program schedule not matching what show is playing." I came across this contact info while still researching various Roku issues. I can't guarantee it will work any better then the forum here or if you could actually speak to a "live person" but here is the contact info I came across.
To contact Roku customer service, go to https://support.roku.com/contactus if you need help, you can also call a live person on Roku customer service at 1.800.890.4919.
I doubt the inaccuracies in the programming info can be corrected until the whole Roku guide situation issue is addressed and fixed, but Good Luck. 😽
