Roku TV (All brand) - Multiple channel going back to Home Screen.

Last night several of my apps stopped working. (Paramount, Hallmark, Hulu, Freevee, Plex, Disney, Max, etc ~ Basically two apps still work: Sling and Prime Video.)

I can click on the app, it starts, the app logo displays for a few seconds, then it kicks back to the Home Screen. I’ve deleted and reinstalled with no luck. Then I noticed several minutes later a new option for New Years Central appeared in the main menu. I feel the disruption of my Roku world is related to the Roku update since I don’t believe in coincidence. 

Please go back to the system build prior to Friday December 29!

Model: 7111X Roku TV

Software version: 12.5.0 build 4176-30

GC version 10.4.45

Timestamp: 2023-12-31T02:22:37Z

Issue ID 99-524-302

Yeah mine is still doing it. My mom’s is starting to do it here and there. This is my second Roku tv that has done something similar only the other one would power off by itself randomly and I just assumed maybe it was the cord so I got a new one. And then it starts doing this a few years later. Our only other Roku device in the house we’ve been through THREE of because it kept kicking us off the internet and wouldn’t let us use the cable we pay for. Anytime we tried to get resolution they’d say “oh we don’t know how to help”. So we’re going to be phasing out of all Roku devices slowly. 

So… are you ever gonna give us a solution? Or even just say you don’t have one? This thread is almost a year old and to this day there has been no solution and it’s still happening. And for me it’s a little worse than just being kicked to the Home Screen. Sometimes my entire tv just restarts when an app crashes. But only happens if I’m watching a non-Roku service (Netflix, Hulu, etc.) watching live tv works fine for hours and I don’t use the Roku channel to know how it performs. I have a Phillips Roku tv that I’ve not had a whole year yet, bought brand new from Walmart. 

I am having the same problem and I have two Roku TVs One is two weeks old one is not even 24 hours old I will watch fubo and it basically just kicks me out of the app and goes back to the home screen for what reasons I do not know when I originally set up the TV I went in to settings I turned off all the power saving modes I also turned off the shut the TV off after 4 hours so that the TV will stay on until I turn it off and yet I'll be watching the a show on fubo app and random times it just kicks me back to the home screen and like I said these TVs are brand new so basically I shouldn't have to do anything to restart anything as they are like I said brand new

Hello Community users!

We appreciate you reaching out to us. We're pleased to assist.

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on a specific channel? if so, what channel and what version or build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)?
• tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• steps to reproduce the issue

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,

Arjiemar

RokuArjiemar 

This issue has been happening to both of my Roku tvs for a while. This just happened again while I was using Netflix but the issue happens with a wide variety of apps I use regularly. This is definitely not a new problem but likely an issue that is rapidly expanding. Unfortunately a full reset and a uninstall/reinstall did not solve my issue. Here is a list of all the requested information.

TCL Model: 32S335

Model: 8122X - Roku TV

Serial number: YK000X203411 (NST220203411)

Software version: 12.5.0 • build 4176-48

GC version: 10.4.45

Timestamp: 2023-12-27T07:17:23Z

Tracker ID: 11-518-837

The issue just happened to my Roku tv downstairs while using the Peacock app

Model: C122X - Roku TV

Serial number: X00000CR563S (SO3AT01R563S)

Software version: 12.5.0 • build 4176-93

GC version: 10.4.45

Timestamp: 2023-12-27T22:17:44Z

Tracking ID 3S-519-737 

Hi Suejetski,

We appreciate you providing these details here in the Roku Community!

Please provide us with the missing information. Roku device serial number, and device ID (these can all be found in Settings > System > About).
In the meantime, kindly try to restart your network router, restart your system, and see if it fixes the issue. Also, how far is your Roku device from your network router? Do you have cellular data so we can try connecting your device to your hotspot?

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,

Eunice

Hi I am also having the same issue with my roku tv. It will stream a video for about 30 seconds and take me right back to the home page. I checked for updates it is all updated. I uninstalled and reinstalled multiple apps didn't work. I turned the tv off and unplugged for 30 to 60 seconds plugged it back in and try it again to reset it. I also did the "clear cache" as well. Last I did a full factory reset, nothing is fixing this problem. 

None of the posted remedies have worked for me. I have 2 Roku TVs. A 32" ONN in my spare bedroom / home gym. A newer 65" ONN 4K is now my primary tv. Bought it for the superbowl. Worked great and the resolution in 4K was great. I have YTTV. The only thing I haven't tried is using an ethernet cable instead of wireless. I'm pretty sure that's no remedy. Though rural, I have fiber to the house and it's excellent. More than enough oomph to easily run 4K.

Shortly after the superbowl, I searched for other 4K programming. Not much available so I went to Youtube and watch a few scenic videos. Nice.

In the past 2 weeks, when viewing 4K, the programming stops and the tv reverts back to the Roku home page. Has yet to happen with non-4K programming. Cancelled the YTTV 4K option. Very disappointed and actually quite amazed this problem has continued for so long through the Roku community. Fortunately, I purchased a 2 year warranty for the new tv. Though it'll be a royal pain to remove and install a better model, I will definitely do so when the urge hits me. Otherwise, I really like the tv. I was impressed with the other Roku features, pro remote, etc. That's what drove me to replace my Toshiba with the 65" Roku. If I begin experiencing this anomaly with non-4K programming, the tv will be gone and never again will any Roku product be welcome in my world. Including the little 32". More than enough time has passed for my fellow Roku owners to be made whole again. Collectively, there may be available options to right this wrong.