Discussions

[RokuERey]

@brandrsn,

Thanks for the update!

Could you tell us how long you have been using this device, and when did you start seeing this? Also, does this behavior come up every time you stream content?

Keep us posted.

Thanks,

Rey

[mickvalenz]

I performed factory reset and the problem remains the same.

[brandrsn]

I’ve had the Streambar for 2, maybe 3 years.  Worked great until this problem arose about 2 weeks ago, and yes, it happens every time I stream at this point. 

[RokuTakashi]

Hi, @brandrsn 

Thanks for bringing this to our attention regarding the issue you've encountered with the Roku Stream Bar.

We'd like to gather this information: Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

Additionally, when did you first notice this issue occur? Is this the first time that happened to your Roku Stream Bar? Further, did you notice this issue after the latest Roku update?

Please keep us posted.

All the best,
Kash

[brandrsn]

Model: 9102R - Roku Streambar

Serial Number - YL0084768981

Software version - 12.5.0 build 4178-95

Device ID 2A10A8768981

I first started noticing this about a week or two ago, and yes this is the first time this has happened.  It worked perfectly fine up until now.  The last time my device was updated was 11/1/23 at 5:12 am, so that aligns with the timeframe that I first noticed the issue.  

[RokuCarly]

Thank you for confirming, @mickvalenz.

Would you mind providing us with the specific model and the serial number of your Soundbar so we can forward this to the appropriate Roku team for further investigation? 

We'll be looking forward to your response as we are more than eager to find you the best resolution possible. 

Thanks,
Carly

[mickvalenz]

Thanks Carly,

Model: 9102X
Serial number: 2D 108C414383

Best Regards

[RokuERey]

Hi @mickvalenz,

Thanks for the update!

We'll communicate this with the right team. In the meantime, could you tell us if this issue happens every time you stream content, or is this an intermittent issue?

Also, could you share with us the device's current software where it's connected? This can be found by navigating to Settings>>System>>About.

Please keep us posted.

Thanks,

Rey

[RokuJohnB]

Hi @brandrsn,

Thanks for providing the details!

We want to ask you to send us a private message. To message us, select the name of a user. Once redirected to the profile, select the option "Send this user a private message."

We look forward to hearing from you soon.

Thanks,

John

[Slama09]

Hello, this same problem with my roku streambar. I see there is a one year warranty, is there any fix? i've only had mine for 2 years. Here is the information on the streambar. 

Model: 9102R

Serial: YL000K225432

SOFTWARE 12.5 > BUILD 4178-95